ubi--unicorn

Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

After killin... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
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Ticketing ... Read more

Hey Shanel67, did you use the hair stylist?

Hi guys, we're investigating this issue. Thanks for your reports!

Hey plutonowy. The key isn't something to be kept after and if you restart the mission, you'll have to find the key again.

Hey Armbah! This has been reported. Please try this workaround:

Steps:
Replay mission "Federal Emergency Bunker", set difficulty to "Story" and matchmaking, typically you will join other player's mission and they haven't done yet.
Finish this mission and back to The White House, you can see it shows you have to interact with the server in The White House basement, but you will lose indicator when you close it.
However, let the other player trigger the mission and wait it finish (I guess he have to finish the cutscene?) and the mission is complete.

Hey gravitysupreme, this has been reported.

Dj8714, this is a connection error code. Please try these troubleshooting steps for this.

Also, moving to our Division 2 forums.

Hey azzabelly, this issue has been reported. Thanks for the report!

Hey TheJoker667. Have you created a ticket about this issue? If so, please comment the ticket number below.

Thanks for that information. This has been reported. Feel free to share any videos or screenshots with us here.

If you are experiencing issues with your connection, please check out our connectivity troubleshooting guides: (PC, PS4, XB1)

We also strongly recommend setting up a static IP for your PC/C... Read more

Hey diegox989, can you try a clean boot for this issue?

Hey jmgeraci80, the best way to report players on console is to report them in game. Thanks!

Hey HyperPhuGG, the versions of the game are different so you'll have to reinstall the game.

Hey guys, this issue is currently being investigated. I apologize for any inconvenience.

Hey SilentMarket! Your MSINFO32 and Windows Event Viewer should have information about crashes. If you need troubleshooting for crashes, these steps may help.

Hey guys! You can change resolution and refresh rate on borderless/windowed mode, we're aware of this issue and working on it in the meantime

Hey GGabrielL02, have you tried uninstalling and reinstalling? Let me know if this helps!

Hey FwT0m4tr0n, have you tried these steps? I especially recommend disabling background applications. If so, please make sure to create a support ticket with you... Read more