Every day starts as follows:
Wake up, grab phone, look for fires.
At this point I’ve barely opened my eyes, but I look through the crusty eye gump and check across everything (Steam, reddit, FSF, Twitter, Facebook, Discord) to see if anything has shat itself over night (think the backend going offline, matchmaking exploding, timed game events malfunctioning etc). If no, papa bless, I can do a quick tour of the news, both gaming news and actual news. If yes, alert appropriate parties and try to cobble messaging together and proceed with crisis management (this involves regular updates internally, and externally where required) until the crisis is managed in the face. (this might take 20 minutes, or a few hours (sometimes over a day, it depends on the flavour of the crisis).
Coffee
This is super important, within 36 mintues of waking up, a coffee is required. Should 37 minutes pass without the scent of coffee penetrati...
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