Original Post — Direct link

I killed everyone in the cave. I killed the person with the key with an arrow with ability to pass through the rock, well now the key shows up inside the rock wall but there is no way to access it. I have left and come back, more druids show up and I kill them but key is still in the wall. Therefore I cannot get the guy out of the cell and complete the quest. Thanks for any help.

about 3 years ago - Ubi-Froggard - Direct link

Hey @loonycat67

This is a known issue we are currently looking into. Can you upload your save game to the cloud in-game and let us know when this has been done so we can forward your save on to the dev team please? 

A workaround has been found for one user so far but it is a bit of a slow one but you are welcome to try it:

  1. Fast travel to Rathdown Trade Post (roughly 1000 meters away from the site)
  2. Wait more than 21 min (you can do other things in the mean time, as long as it's far away still)
  3. Go to Tuam
  4. Enter the cave again
  5. Everything should be respawned and you should be able to get the key from one of them.


about 3 years ago - Ubi-Keo - Direct link

Hi @regrettedpeak I'm sorry to hear that you are also unable to loot the key in the quest 'Into The Fog' and that the workaround has not worked for you.

The development team are still investigating this issue, I will forward your details and save on to them.

about 3 years ago - Ubi-Milky - Direct link

Hello @paulejacksonjr1 thanks for contacting us about this too, I will make sure your save is also passed along to help aid our investigation. Thank you for your help, we will update you when we have more news about this quest.

about 3 years ago - Ubi-TheBerry - Direct link

Thanks for reaching back out to us @paulejacksonjr1 !

While the investigation is still ongoing, I'm afraid we don't have any additional information on it's progress available to share as of yet.

When more news does become available, we'll update this thread to keep you all in the loop, but until then there's nothing we can share in terms of an expected fix.

Thank you for your continued patience and if there's anything more we can help with in the meantime, please let us know!

about 3 years ago - Ubi-Orion - Direct link

@paulejacksonjr1

Hey there.

Apologies for the frustration caused as a result of this issue.

We cannot investigate or provide refunds over the forums I'm afraid. If you wish to discuss this further please open a support case with us if you haven't already done so. Thanks.

over 2 years ago - Ubi-TheBerry - Direct link

Hey @pr3azy ,

Thanks for getting in touch, I'm sorry to see you're also having issues.

There's no workaround available at the moment I'm afraid while this is still under investigation.

Would you be able to capture a video of the issue for us to add to our reports of this for the team to look into?

As well as please ensure you have a current save available in the Cloud?

Thank you!