[2021] Online Service Error [0x70000041] - Xbox Series X

Hey @mastogaston, thank you for letting us know the steps you have already tried to remedy this error. I would also recommend trying to update your Ubisoft password on your account as this has been a workaround for some players and also completing all steps in our Xbox Connectivity Guide here. Please let us know if this helps or if the error still continues to crop up for you.

Hey @mastogaston, thank you for letting us know the steps you have already tried to remedy this error. I would also recommend trying to update your Ubisoft password on your account as this has been a workaround for some players and also completing all steps in our Xbox Connectivity Guide here. Please let us know if this helps or if the error still continues to crop up for you.

Hey @mastogaston, thank you for letting us know the steps you have already tried to remedy this error. I would also recommend trying to update your Ubisoft password on your account as this has been a workaround for some players and also completing all steps in our Xbox Connectivity Guide here. Please let us know if this helps or if the error still continues to crop up for you.

@mattcaves I'm sorry to hear that you are also experiencing this error. This has been reported in the past, however the player that reported the issue was using a wireless network connection and explained that after changing to a wired connection the issue no longer occurred. The development team were also unable to reproduce the issue when they tested it.

Can you please go through the connectivity troubleshooting steps and try again. If that does not help could you also try using a wired connection if possible to see if that resolves the issue.

@mattcaves I'm sorry to hear that you are also experiencing this error. This has been reported in the past, however the player that reported the issue was using a wireless network connection and explained that after changing to a wired connection the issue no longer occurred. The development team were also unable to reproduce the issue when they tested it.

Can you please go through the connectivity troubleshooting steps and try again. If that does not help could you also try using a wired connection if possible to see if that resolves the issue.

@mattcaves I'm sorry to hear that you are also experiencing this error. This has been reported in the past, however the player that reported the issue was using a wireless network connection and explained that after changing to a wired connection the issue no longer occurred. The development team were also unable to reproduce the issue when they tested it.

Can you please go through the connectivity troubleshooting steps and try again. If that does not help could you also try using a wired connection if possible to see if that resolves the issue.

@eightiesguy1 I'm sorry to hear that you are also experiencing connectivity issues and that the troubleshooting has not helped.

I understand that everyone isn't able to connect their consoles via an ethernet connection, this was only a suggestion if possible to see if it resolves the issue as this resolved it for another player who was experiencing it.

With regards to players experiencing this error code, we have only received a few reports and the development team were unable to reproduce the issue during testing.

@eightiesguy1 I'm sorry to hear that you are also experiencing connectivity issues and that the troubleshooting has not helped.

I understand that everyone isn't able to connect their consoles via an ethernet connection, this was only a suggestion if possible to see if it resolves the issue as this resolved it for another player who was experiencing it.

With regards to players experiencing this error code, we have only received a few reports and the development team were unable to reproduce the issue during testing.

@eightiesguy1 I'm sorry to hear that you are also experiencing connectivity issues and that the troubleshooting has not helped.

I understand that everyone isn't able to connect their consoles via an ethernet connection, this was only a suggestion if possible to see if it resolves the issue as this resolved it for another player who was experiencing it.

With regards to players experiencing this error code, we have only received a few reports and the development team were unable to reproduce the issue during testing.

@arrdamron @Dampfross2012 @gamersparadise2 I'm sorry to hear that you are also experiencing this issue.

As I previously advised the development team were unable to reproduce this issue and we have only received a few reports. It's possible that more players have experienced the error but have not contacted us to report it.

Can you please go through the connectivity troubleshooting if you haven't already then try again to see if that helps. If the issue persists can you also confirm if you are using quick resume? If you are do you still receive the error code when not using quick resume?

@arrdamron @Dampfross2012 @gamersparadise2 I'm sorry to hear that you are also experiencing this issue.

As I previously advised the development team were unable to reproduce this issue and we have only received a few reports. It's possible that more players have experienced the error but have not contacted us to report it.

Can you please go through the connectivity troubleshooting if you haven't already then try again to see if that helps. If the issue persists can you also confirm if you are using quick resume? If you are do you still receive the error code when not using quick resume?

@arrdamron @Dampfross2012 @gamersparadise2 I'm sorry to hear that you are also experiencing this issue.

As I previously advised the development team were unable to reproduce this issue and we have only received a few reports. It's possible that more players have experienced the error but have not contacted us to report it.

Can you please go through the connectivity troubleshooting if you haven't already then try again to see if that helps. If the issue persists can you also confirm if you are using quick resume? If you are do you still receive the error code when not using quick resume?

I really appreciate you sharing your experiences with this error too, @m3talshredder .

The latest information we have is that this error had been fixed in our 1.3.0 title update, in July, so it's really unfortunate that you've had this issue.

Can you let me know if you've fully updated the game (and which game version it says you are on in the game's main menu)? In addition, can you tell me which platform you are playing on - is it also Xbox Series X?

Thanks for the report - looking forward to your response!

I really appreciate you sharing your experiences with this error too, @m3talshredder .

The latest information we have is that this error had been fixed in our 1.3.0 title update, in July, so it's really unfortunate that you've had this issue.

Can you let me know if you've fully updated the game (and which game version it says you are on in the game's main menu)? In addition, can you tell me which platform you are playing on - is it also Xbox Series X?

Thanks for the report - looking forward to your response!

I really appreciate you sharing your experiences with this error too, @m3talshredder .

The latest information we have is that this error had been fixed in our 1.3.0 title update, in July, so it's really unfortunate that you've had this issue.

Can you let me know if you've fully updated the game (and which game version it says you are on in the game's main menu)? In addition, can you tell me which platform you are playing on - is it also Xbox Series X?

Thanks for the report - looking forward to your response!

@GeneCreemer - Welcome to Discussions, and thank you for sharing your experience of this issue here. I am sorry to hear that you are also struggling to spend Opals in the Thousand Eyes merchants' shops. I'd like to reassure you that it is not our intention to downplay the issue in any way; as the developers believe the issue to now be resolved, it is a case of us needing to reopen their investigation if it is still occurring, and make sure that they look into it again as needed. To this end, could you please provide either a screenshot or video clip showing the error message appearing for you in your game? Can you also confirm if this is the only connectivity-related error message that you are seeing, and whether you are able to access the Ubisoft Connect overlay? Thank you!

@ismartos - Welcome to Discussions as well, and thank you for reporting this error to us! I have noticed from both your description and the image provided that the game you are having issues with is not Assassin's Creed Valhalla, but Immortals Fenyx Rising instead. I'd recommend that you report your experience of this issue separately on our dedicated forums for that game here: (https://forums.ubisoft.com/forumdisplay.php/2363-Xbox-Series-X-S), as my colleagues there will be able to assist you better! Thanks!

@GamersParadise2 - Thank you for confirming that you are still encountering this issue, and I am sorry to hear it. As requested above, can you please provide a screenshot or video clip showing the issue occurring in-game for you, and also confirm if you are seeing any other connectivity issues elsewhere, and that you are able to access the Ubisoft Connect overlay outside of the Thousand Eyes merchants' shops? Thank you!

Hey @guest-zpwzqmoo,

Sorry to hear that you are encountering this issue, could you please provide either a screenshot or video clip showing the error message appearing for you in your game? Can you also confirm if this is the only connectivity-related error message that you are seeing, and whether you are able to access the Ubisoft Connect overlay? 

Many thanks