Original Post — Direct link

Having the same issue where my PC restarts while launching the game, the game itself doesn't open and is stuck on the Ubisoft connect loading portion until it eventually causes my pc to reboot. Had a similar issue with other Ubisoft games but my PC works fine with other AAA games.

about 2 years ago - Ubi-Milky - Direct link

Hello DERPZ774 welcome to the forum and sorry to hear you are having trouble launching a few Ubisoft Games.

In case this issue with the launcher is caused by any temporary files, could you please try deleting the Ubisoft Connect cache folder, as shown in this guide, as it can help with various launcher issues and should reset its temporary saved files and connections, that may be causing these issues > 
https://www.ubisoft.com/help?article=000061966

If this does not work for you, can you tell us what drive you have the Connect launcher installed on and have you tried installing it to any other drives on your PC?

almost 2 years ago - Ubi-Verse - Direct link

@Iratnl-Impulses Hi there and welcome to the forums 😊

Thank you for sharing your experiences regarding this issue!

If you're still having problems, could you please try to clear the cache of Ubisoft Connect as mentioned above?

over 1 year ago - UbiMindflayer - Direct link

@Iratnl-Impulses Got it. Thanks for the update and videos. To continue, do you have the game, the Epic launcher, and the Ubisoft Connect launcher installed on the same drive together? We recommend these all be together on the same drive, and preferably the same drive as the operating system. Let us know if there's any change at all switching the game and launchers to one drive, or if you've already had this setup from the start. Thanks so much!

over 1 year ago - Ubi-Auron - Direct link

Hey @Iratnl-Impulses and thanks for the update!

Glad to hear you've managed to resove this issue! It is possible that loading the game requires more power output, which might cause it shutting itself off due to spikes. Let us know if you have any other questions or the problems appears again!