Game is literally unplayable. Some places in England, ALL norway and River raid are unacessible due to crash and Disc ejection on PS4, followed by a mensage of corrupted data. Already tried clean reinstal, base game (no patch) Works Fine. After patching It is Impossible to play. Please fix this. Game os wonderfull but every New patch is a problem
@pedrohrpc Hello and welcome to the forums. It sounds like you've already tried some basic troubleshooting on the PS4. In this situation, I recommend rebuilding the database of the console.
In addition, would you clarify the specific error message you see about 'corrupt data'?
@pedrohrpc Thank you for your reply and sorry to hear that this issue is continuing. Do you have the game installed on the internal drive of the PS4 or on an external drive?
Do you get a specific error code when this issue happens?
Thank you and we look forward to your reply.
Hey there @pedrohrpc, thank you for taking the time to try those steps and get back in touch. Could you please go through this PlayStation technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for performance-related issues. I understand you have already performed several actions to try and remedy the issue including restoring the licenses and reinstalling the game, but we must cover everything in the article first. If you have any questions or run into any other issues, please do not hesitate to let me know.
Hello @pedrohrpc and thanks for getting back to us. Sorry to hear that all troubleshooting steps did not solve the issue.
Just to summarize, could you please confirm that you've tried:
1) Update your software
2) Restore your PS4 software licenses.
3) Delete the game and reinstall it.
4) Start the PS4 in safe mode and rebuild the database.
5) Hard reset your console
6) Initialize your console
7) Delete corrupted downloads?
If none of these steps helped, please record a short video showing us the "Data OS corrupted" message, upload it to any hosting and share the link with us on here. Please also show us the game version.
I look forward to hearing back from you.
Hey @pedrohrpc
Just checking if you still have this issue after having installed the update that released yesterday?
@pedrohrpc I'm sorry that this issue has not resolved itself and been such a poor experience. I have created a support ticket for you to contact our commerce team directly. Log on to your Ubisoft account from our Help site, and click on My cases. Look for case 16156748.
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