Original Post — Direct link

Greetings,
Is anyone else unable to download their Valhalla in-game photos from the official ACV Photo Mode website (https://www.ubisoft.com/en-us/game/assassins-creed/valhalla/photomode)?
I've been successfully downloading photos since the game was released...but not today.
Previously, a pop-up window would be displayed, I'd select my desired download destination and the photo would be saved locally.
Today when I go to a photo and click on it's download button, nothing happens. No pop-up window and no error message. Just...nothing.

As always, I'm using Firefox browser and have pop-up blockers disabled.
I also tried Microsoft Edge browser, but have the same problem there.

The only thing that I know has changed is my operating system. Previously, I used Windows 10, but have recently changed to Windows 11.

Thanks for any help!
Sp33dy

almost 3 years ago - Ubi-Milky - Direct link

Hello sp33dykat thanks for bringing this to our attention!

I can confirm I also have the same issue, whilst using Chrome, Firefox, or Internet Explorer, but on Windows 10 - the pop-up for the download box seems to have disappeared.

I will report this to our team now, thanks for letting us know.

almost 3 years ago - Ubi-Gizmo - Direct link

Hey there @sp33dykat, I just wanna provide an update here. I just took a further look into it from my end and I can confirm that the team are still looking into it. As a temporary workaround you could always try the Right click > save as... function although the quality might decrease. Once we have more information, we will update here and let you know. If you have any questions or run into any other issues, please do not hesitate to reach back out. 🙂

almost 3 years ago - Ubi-Gizmo - Direct link

Hey there @sp33dykat, I have just had a further look into this from my end and I am afraid we do not have updates available. I want to assure you that the team are still working hard on this. Once information is available, we will share it below. If you have any questions or run into any other issues, please do not hesitate to let me know.

over 2 years ago - Ubi-Oxavo - Direct link

@veval_72 hello and thank you for your report! As of now we're unable to provide you with a definite ETA when the issue will be fixed. Thanks for your understanding and patience while the team continue to look into this.

over 2 years ago - Ubi-TheBerry - Direct link

Hello there @sp33dykat ,

Thanks for reaching back out to us!

I'm afraid we don't have any news to share from the team at the moment, however the investigation is still ongoing.

When we have more available news to share from the team on when this is expected to be resolved, we'll let you know here.

Thank you for your continued patience!

over 2 years ago - Ubi-Oxavo - Direct link

Hello everyone, hope this update finds you well.

Our development team confirmed that the reported behavior was also reproduced on their end. The download button doesn't have any effect when is pressed.
As a workaround you can use the "Right click > save as..." function although the quality might be decreased.

Please let us know if you have any other questions.

over 2 years ago - Ubi-Oxavo - Direct link

Hello @ItZ_wArLoRzZ and thanks for getting back to us. I understand that that was not the answer you expected to receive, however the investigation is still ongoing and we're unable to provide you with a definite ETA.
Thank you for your understanding while the team continue to look into this! 

over 2 years ago - Ubi-Oxavo - Direct link

Hello @Sp33dyKat and thank you for getting in touch.

As of now, the issue is still under investigation. Please accept my apologies apologies about the inconvenience this may cause for the time being and if you have any further queries, let us know!

over 2 years ago - Ubi-LadyBlue - Direct link

Thank you so much for your patience @sp33dykat!

We understand this was a pretty frustrating experience and wait so we appreciate you bearing with us while the teams worked to get it resolved.

I hope you keep enjoying your photography and make sure to take some pretty ones for me!