[2021] Repeat crash during Asgard initial battle

Hello @changomorado . Thanks for reaching out about these crashes that are occurring when you reach Asgard. You mention that you receive a crash report, but do you also get ant specific error codes or error messages when this happens as well? I also appreciate you mentioning that this seems to have started after the latest update! I recommend running through our basic troubleshooting steps for PC to see if this crashes resolve for you. If they don't, however, grab your MsInfo and Dxdiag files and submit them via ticket on our Support Site. This will let a support agent take a closer look at what's going on for you. Let me know how it goes here as well!

Thanks very much for clarifying the situatio for us, @changomorado - that was most helpful!

Sorry for the issues with the support website. When you get the hanging loop when trying to log in, refreshing the page should bring you to your logged-in dash. That said, I appreciate that there's a few issues with our current help site (it is new, and we're still working on it), so if that doesn't work, we can also be contacted via Twitter DM and Facebook PM for us to securely take those system files from you, at the links below.

https://ubi.li/twitter
https://ubi.li/facebook

As far as I can tell, we've not had any reports of this being a known issue yet, so we'd really like to investigate. If the troubleshooting steps UbiStorm has linked don't help (particularly verifying the game files, and updating your GPU drivers and OS), we really would appreciate those system files. Let me know if you continue to have issues getting them across to us, and I'll see what else we can arrange.

Thanks for letting us know that you've opened up a support ticket, @ChangoMorado, and for sharing your ticket number with us! I've taken a look, and I can see that a member of the team has reached out to you with some further troubleshooting steps.

Out of curiosity, what are your current graphics settings? I've heard reports from players that crashes can be experienced in "busy" areas if graphics are set to High or Ultra High. I'm aware the battle on the bridge has quite a lot going on on-screen, so if you play with Ultra or High graphics, it could be worthwhile changing to medium or lower to see if this prevents the crashes from occurring.

If changing the graphics helps to resolve the issue, please don't hesitate to update us.

Thanks!

@changomorado

Thanks for sharing your settings and glad you managed to find a workaround to be able to progress through the game. Apologies for any inconvenience caused as a result of these issues.