Hi, I can save during playing but if I exit and reload the game there is no option to load the previously saved game. I can see the files within Explorer but the game seems not to be able to. I get the load game option in the menu screen as long as I haven't exited the game. Very confused, hope someone can help.
@rich841 Hello and thank you for your patience! I have moved this thread to our Anno 1800 section so that we may further assist.
Hey @Rich841, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with being able to continue with your saved progress.
In order to get a better idea of what may be the cause of this, can I check the following with you:
Let us know and we will take it from there!
Hey @rich841
I'm sorry to hear your game isn't loading your save files. You can try verifying your files as mentioned above, but also if you have the game and Ubisoft Connect / Steam (if you have the game on Steam) installed on different drives, try installing them on the same drive if you can.
Hey there @sheffield-steel , thanks for reaching out about this here on the forums. Although we don't recommend running on anything other than a native Windows install, it's still great to hear you were able to find a workaround, and we appreciate you sharing it. I hope you're having a good time in 1800 
Hey there @rich841 , thanks for coming back to us about this, and my sincerest apologies for the delay in responding. I appreciate you answering our questions!
Just to be clear, the save files should be in '%userprofile%\Documents\Anno 1800\accounts' - is this where you've found your save files to be stored?
Please see our troubleshooting guide. In particular from that guide, please make sure you've updated your operating system fully, you've verified the game files, and you are running the game without any modifications and no background programs or processes, and with admin rights.
If the issue persists after those steps, please let me know - I'll have some further steps we can try in that case!
Hello MarvAndTheMagic thanks for replying to this thread. Unfortunately, Ubisoft Support are unable to advise you on this topic as we do not support virtual OS emulation on unsupported systems, such as using a Windows OS on a Mac computer.
Hey @bjmcwilliams1 ,
Thank you for getting in touch, I'm sorry to see you've also been having issues.
May we please know if you've already ensured that both Anno 1800 and Ubisoft Connect are running as an admin too?
Hey @sirharrypierce,
Thank you for kindly taking the time to share your knowledge and experience to help others. Your suggestion is great and certainly worth a try.
Many thanks
Hey @nightmare272 ,
Thanks for reaching out - have you also tried running the game as an admin?
This will ensure no read / write permissions are missing.
Please let us know how you get on!
Hey there @dummahoe,
In this case, we do not support virtual OS', so our options are very limited.
In your case, I can see we responded to your case on July 7th requesting additional information to look into your issue.
Cases are automatically closed if no response is received after 3 days.
Apologies if you didn't see or receive a notification for our response to you.
You're more than welcome to re-open your case at any time by posting an update to it via the Help Site so feel free to attach the requested files and we can continue looking into your issue.
Thank you!
Thanks for sharing what worked for you @Janluak !
Hey there @dubie3795 
I'm sorry to hear you've faced a smilar issue on your Windows machine. To clarify, @Ubi-Milky 's response was specifically directed to @MarvAndTheMagic , rather than to anyone else having similar issues.
I can see you've posted over in another thread here, where we've responded. Let me know over in that thread if we can clarify further!
Hello also to @Prof-fessor ! Thanks so much for sharing your insights, we really appreciate that
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