[2020] [Bug/Glitch]Anno 1800 Bug: Quest "Open Book 2 - Building the Collection"

Hey, Splutty!

Sorry about this experience with collecting the books. I will send this up to team for the further investigation. If it happens again, please record a brief video detailing the glitch. Thanks for the report!

Hey Splutty!

I have a small update for you, the team would appreciate it if you could forward us a copy of your save file so we can investigate further.
The default save file location can be found here, and you can submit this as a .zip file in a support ticket here.
Once that's done, please let us know your ticket number.

Thanks!

No worries Splutty! If it helps, I can see your post was created 17/05/2019.

FrozenMonkeyUK, if you have a save with this issue could you please follow the steps to submit the file to us?

Thanks!

Originally Posted by BastienDurel
I have this problem too. I had it twice.

I opened a bug report : 09014764.

Thanks for providing your case number.

I will forward this on to the team.

Originally Posted by UbiMatcha
Hey Splutty!

I have a small update for you, the team would appreciate it if you could forward us a copy of your save file so we can investigate further.
The default save file location can be found here, and you can submit this as a .zip file in a support ticket here.
Once that's done, please let us know your ticket number.

Thanks!

Originally Posted by davisbrian
bug still present 9-7-2020

Hey davisbrian,

Sorry to hear you are experiencing this.

If you could follow the steps advised by UbiMatcha it will really the team identify the cause.

Many thanks in advance

Hello Clickbeetle, thank you for submitting your save file.

I believe your issue is one that has been reported already, due to the longer natured names of characters and quests in foreign languages.

This is scheduled to be updated in the Land of Lions update.

As a workaround, are you able to temporarily switch the language to English? If not can you post the names of the books you need to find in English here and we can investigate this further for you, thank you

Originally Posted by Clickbeetle
Problem is not to get books, i already have tree of them in my ship (children books, old books, classic books), but to deliver them. So quest currently tells me to deliver 3 books to some destination, problem is, that this destination not shown on map nether in quest description as you can see on my screenshot, instead of destination there is blank text in brackets.

I see. Sorry for the misunderstanding there.

So we can report this to the development team would you be able to provide a short video demonstrating this and send us a link?

I'd also recommend verifying your installation just in case there's a missing or corrupt file somewhere.

Originally Posted by Clickbeetle
Here is video for the bug with another quest, but the same happens for the quest with books

https://drive.google.com/file/d/1DKj...ew?usp=sharing

Thank you very much!

Can you please confirm the name of the quest in the video? Also, have you noticed a pattern to the type of quests affected?

We're trying to learn as much as we can, to help us reproduce the issue ourselves.

Thanks!

Hey Clickbeetle, thanks for getting back to us with that information.

Just to check since the Land of the Lions update and 9.1, are you still experiencing these bugged quest?

It was reported that this quest can now be successfully completed, I just wanted to be able to follow this particular quest issue up with you to be sure?

Originally Posted by jeff8080
Merry Christmas UBISOFT!
I bring new bug report!
Please check this Screen shot
Ho Ho!

Hey! Would you be able to translate the quest name for us please, and provide a description of the issue?

We are only able to offer English support here on the forum, so we'll need a bit of help understanding

Originally Posted by ZStanley14
Hi, verifying problem now, but the same issue with collecting book -2, going after the children's books.

I'll send a bug report if the problem persists.

Hello!

The issue with being unable to collect the Children's Book should now be resolved. Please double check that your game is up-to-date and let us know how it goes

Originally Posted by GregoryVan2021
It's a Korean language

Hey!

Thanks for letting me know

I will need a rough translation from jeff8080 if possible, so I can understand the issue.