Greetings,
Please follow the stated in the Official servers guidelines to submit a ticket:
Read moreGreetings,
Please follow the stated in the Official servers guidelines to submit a ticket:
Read moreGreetings,
Thank you for your detailed report. Can you please share the server number and in-game map location to your base? As well as the clan name.
Feel free to reach out in private via direct message if you prefer.
Greetings,
Our team contacted you on your Zendesk ticket so we’ll close this thread. Please make sure to check the registered e-mail inbox.
Have a good day!
The servers will come down for a restart 2022-03-17T13:00:00Z. The downtime is estimated to take 1 hour.
The Envoys of Avalon return to Agartha beginning today until March 31!
Greetings,
Thank you for your report. Did you check the piece where you are trying to attach for its stability?
You can do so by getting close to it and pressing Tab or with a repair hammer.
We await your reply.
Greetings,
Thank you for your report. Can you share some pictures of the issue?
We await your reply.
Greetings,
Thank you for reaching out to us. Can you tell us a bit more about the following:
Some suggestions you might want to try in the meantime:
Could you try rebuilding your PS’s database settings? (Safe Mode on PS5™ consoles and PS4™ consoles (US))
If possible, could you try to backup your singleplayer save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?
Additionally, please make sure to send t...
Read moreGreetings,
Thank you for your report. Our team is aware of this issue and working on solving it.
Keep an eye out for it on future patch notes.
Greetings,
Thank you for reaching out to us. Can you tell us a bit more about the following:
Some suggestions you might want to try in the meantime:
Could you try rebuilding your PS’s database settings? (Safe Mode on PS5™ consoles and PS4™ consoles (US))
If possible, could you try to backup your singleplayer save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?
Additionally, plea...
Read moreGreetings,
Thank you for your report. We’ll ask the team to dig into that and make sure the cost and outcome are correct.
Have a great day!
Thank you for the additional information. We forwarded it to our team for investigation.
Have a great day!
Greetings @Croms_Faithful,
Thank you for tagging us. Unfortunately, the only information we have on the building issue is that it was added a blocker to the exact point of your base and it caused the issue you experienced.
At this time we still don’t have plans to provide the slider or option to reduce the building restrictions. We’ll make sure to forward your suggestions to the team once more.
Apologies for the inconvenience.
Greetings,
Thank you for your report. Our team is aware of this issue and working on a solution.
Please keep an eye out for it on future patch notes.
Greetings,
We apologize for the long wait for this to be fixed. However, we still don’t have an ETA for it.
Keep an eye out for it on future patch notes.
Greetings,
Thank you for your report. Can you share your server information with us? Server name, region, and ruleset. Feel free to reach out in private via direct message if you prefer.
We await your reply.