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22 Aug

D2 Cross Save FAQ & Megathread

Comment

Originally posted by VonDB

Thanks for clarifying, Edgar. I have a question on the same territory. On PC I have just the year one base game + Osiris + Warmind and don’t plan to purchase Forsaken. After Oct 1st will that content be “converted” into New Light? Apparently New Light has more content (e.g.: free roam on all destinations, Forsaken strikes, Gambit) than my current Y1 entitlements.

Just as a heads up, today got... busier than I was expecting... but I just sent a message asking someone about this. I'll reply again once I hear from them!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by UnderMyCumbrella

And it didn't work. Like what the f**k?! It says it worked on my phones browser (chrome) yet when I load into the game.. It doesn't work at all and just my hunter is there and not my end game characters I have on ps4

Can you give it another shot now? If you have any plugins, applications, special router settings etc that may strip cookies from your requests, make sure those are disabled.

When you get to that last page, make sure it's taking you all the way through the final confirmation step. After you choose accounts, there's one more screen that may potentially look like it's completed, but what it's really doing is trying to show you the final state your accounts will be in once you confirm the change.

If that doesn't work, take a picture of the confirmation page you get to and send me a link to it, along with a link to your bungie.net profile URL and I'll try to take a look in the morning!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Xavier0080

Yeah, I was correct in understanding that silver purchased on PS4 stays on PS4, and stuff I buy with it will connect to my Xbox characters. The confusing part is that that is only future purchases. The existing Silver is connected with characters I'll likely never use again.

Oh well.

Aye, sorry about that. I'm bringing up the way the FAQ is worded to folks in case we can find a more clear way to put it.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by WaywardRider1138

Anyone,EdgarVerona? I've attempted to give PSN all the info I had from that time but they can't do jack shit despite me having PHOTOS that show it's linked to both my Bungie account and Spotify.

Ah, unfortunately I don't have any ability to solve that kind of issue - you'll have to hit up Bungie Help. Sorry about that!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by ___FLASHOUT___

I'm not able to select my correct characters. I have both my old PC Battle.net account and my new Xbox account linked to Bungie. But when I go through the cross saving process, I'm not able to select my Xbox characters.

  1. These are both my Xbox and Battlenet accounts linked to Bungie: https://i.imgur.com/mH0Ld7Y.png

  2. When I click "Get Started" I see this: https://i.imgur.com/19PTr0i.png

  3. When I click "Migrate to Steam" I see this: https://i.imgur.com/6bSkeT8.png

  4. When I click "Continue" I see this: https://i.imgur.com/EsVJZ0X.png. Unfortunately those are my old PC characters, which I don't want. I want to migrate my Xbox characters instead.

Oh, so what you're hitting here is that the Cross Save and the PC Migration are two separate things.

The first step, which you're doing, is the PC Migration. That is strictly Blizzard to Steam, (or at least setting it up so it will happen when Shadowkeep goes live).

The second step is to then go back to Cross save, at which point you choose your active characters (in this case, choose XBox) and the others - Steam and the soon-to-be-replaced Blizzard - will become overridden.

Try that out and let me know how that goes!

D2 Cross Save FAQ & Megathread

Comment

Thanks to everyone who helped by posting details about the errors and behaviors they are seeing. Often, that's all we have to go on in diagnosing issues we ourselves can't reproduce. Sometimes these things have very strange causes that take a long time to track down.

Happy Cross Save Day everybody!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by mrmetal_53

Do we have to link all the accounts listed on that page? For example, I've got PS4, Battlenet, and steam accounts. I do not plan to ever play on Xbox and I don't even remember what my Xbox live account is (haven't played since Xbox 360 and have never played destiny on it). I did play Halo 3 on it, but I never made a bungie account; my bungie account has only existed since destiny came out. Do I need to figure out what my Xbox login is or can I just skip linking that account? Sorry for the long question

Oh no, you aren't required to Cross Save all possible accounts - but we do require that, if you have accounts Linked together on Bungie.net, they all must participate.

In your situation, you can leave XBox unlinked and you can continue the process just Cross Saving PSN and PC!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Xavier0080

Wait, so you're saying that the silver on my PSN account will be inaccessible to use once I make my Xbox account my primary?

It said silver balances are maintained per platform, which should mean my silver count on PS4 stays at 1000, even when making my Xbox account primary.

Is your post from first-hand experience? It doesn't make sense to me that silver I own is effectively being revoked

Aye, check out the FAQ here for more info:

https://www.bungie.net/7/en/CrossSave

It is unfortunately a confusing situation, but the gist is in this section:

"Does Silver get merged with Cross Save?

No. With Cross Save, players select one set of characters from a platform to be their active characters. Silver is associated with your characters, so when you select a set of characters to be active, only that silver on that platform will be available. The Silver you own on your other accounts will remain tied to those accounts, should you ever choose to access them again. However, any future Silver purchased will be available on the platform it was purchased."

D2 Cross Save FAQ & Megathread

Comment

Okay, the spice should be flowing again. We've deployed a fix that should resolve the "sudden loss of authentication"/"auth fast or die"/"What's this 500 error?!?" issue for the vast majority of people.

Some people may experience this as an occasional one-off, if so try again: the odds of it happening more than once as of this fix are extremely slim unless you are using any plugin or mechanism that blocks cookies.

I'm looking into a fix that will help to resolve that remaining minority case of one-off errors of this type, but that will likely not come until an upcoming deployment.


21 Aug

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Xavier0080

One thing that's a bit unclear for me is on Silver purchases. I understand that silver is supposed to remain on the platform it was purchased on, but if I have 1000 Silver on both Xbox and PS4, enabling my Xbox as my active account and playing on PS4 should still show my 1000 silver (that was gifted to me on PSN), correct?

My Xbox account keeps showing 0 silver on Bungie's site, even though I have a balance of 1000 so it's a bit worrying to me. The final confirmation page also shows my silver count getting zeroed out across all platforms, why is why I'd appreciate some confirmation of this from someone who has run through this scenario.

Thanks!

Did you receive a warning pop-up in the prior step before that confirmation step? Go back to that prior step and keep an eye out for it. The situation with silver is that it stays with the characters they were attached to - so if you make XBox your primary account, the silver on that XBox account is available (but only while playing on Xbox), and the PSN accounts' silver stays on the inactive account and can no longer be accessed.

Also worth noting is that once you actually cross save, if you buy silver on that now-primary-formerly-XBox account, that silver will also stay on that account, but will be bound to the platform you bought it on. So if you buy PSN silver while you have your formerly XBox account as primary, you can only spend that silver while playing on PSN with that primary account.

I hope this helps to clarify!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by evil_mike

Does this mean I work for Bungie now?! :-)

FYI, I WAS able to push past the issue. I switched to inPrivate mode on Safari, and quickly logged into each of my accounts. I didn't wait for it to finish authenticating the second account before moving onto the next one, etc.

And thanks for all the hard work you guys and gals do. Seriously.

Sweet - ah, that's a clever move doing it in parallel!

Thank you, we appreciate it <3

D2 Cross Save FAQ & Megathread

Comment

Originally posted by 0xBEEFBEEF

Still seeing this behavior where I log into steam and it deauthenticates battle.net and vice versa. Looks like it won't let me continue unless all 3 ps4/steam/b.net are authenticated. I've tried Chrome, Chrome Incognito, Vivaldi, Vivaldi Private Window.

Aye, hang tight - this problem's totally on our side. Auth verification in certain circumstances is being prematurely invalidated. We're testing a fix and will be deploying it later today!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by TopcatFCD

Still no joy here, First xbox main account is already authenticated, PS4, steam and bnet arent. I can authenticate 2 at same time. I once got it to do three at same time but when i tried fourth it dropped one. Im getting proper sign in boxes and page seems to work ok just wont let me have more than two linked accounts authenticated.

Edit:scrap that, all 4 worked when i did it backwards, bnet, steam, ps4 and xbox. All sorted and ready!

Ah, sweet, good deal - yeah, for sure you were hitting this "auth invalidates too quickly" error that we're trying to push a workaround for soon(tm)

D2 Cross Save FAQ & Megathread

Comment

Originally posted by kajunbowser

You and your co-workers on the back-end have earned a raise (or at least a good night at a bar) working through this. Thanks for the work, and thanks to the people posting some constructive feedback.

Thank you all! It's been really useful getting good data points from people experiencing the issue!

D2 Cross Save FAQ & Megathread

Comment

Originally posted by Bugman657

I linked my Blizzard and Steam accounts yesterday, I am trying to activate Cross Save today, but it will not let me authenticate Steam and Blizzard at the same time. If I authenticate Blizzard today will I be able to use Cross Save on October 1st with Steam, or will I be stuck with the 90 day waiting period? I am using a PS4 account as my Main account.

Edit: Never mind they finally both authenticated, I still think it would be good to know if accounts can be added to cross save in the future without deactivating the feature.

Yes - so indeed if you link new accounts in the future, they will automatically be added to the cross save pairings!

The caveats though are:

  • You cannot un-link a cross saved account without undoing cross save. So make sure the ones you are linking are the ones you want forever (or at least for a long time!) if for some reason you have multiple accounts.

  • Once Shadowkeep goes live, Blizzard will no longer be a valid account to Cross Save with. You will have to migrate it to Steam at that point before that data can be included in cross save. (and once you migrate, the Blizzard account's data becomes the Steam accounts' data)*

D2 Cross Save FAQ & Megathread

Comment

Originally posted by evil_mike

I have 2FA set for all of my accounts. Is there a timeout issue where it's de-authenticating the other accounts because I'm not fast enough due to having to log in with an username/password AND authenticator?

Mmm, yes indeed I believe this the issue. We're testing a fix right now and trying to get a build pushed out to fix the de-authenticating issue - my apologies for the delays! I'll be posting an update here once we get it pushed live for folks to give it another shot who are experiencing this.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by omegasaga

It worked for me. Thank you and the rest of the team for all your hard work. Glad I could help!

Sweet, good deal!

«VERMILION» // Shadowkeep got me excited and once again I had gone to my workbench to create this poster.

Comment
    /u/dmg04 on Reddit - Thread - Direct

Pardon my language, but...

This is f*cking amazing.

Sharing with a bunch of folks internally.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by omegasaga

Sent you a dm/pm

Sweet - thanks to your input and others, I think we've identified the problem. Testing a fix now, will post in this thread if it works.

D2 Cross Save FAQ & Megathread

Comment

Originally posted by broncosmang

"Something Weird Happened"

Pretty sure I figured out the issue here. Seems to come from your authorizations timing out while you complete to cross save process. I tried hauling ass through in a controlled manner and it went through without issue. Several other folks on the bungie boards have confirmed that this worked for them too!

Posted below, but sharing here for visibility:

"Something Weird Happened"

Pretty sure I figured out the issue here. Seems to come from your authorizations timing out while you complete to cross save process. I tried hauling ass through in a controlled manner and it went through without issue. Several other folks on the bungie boards have confirmed that this worked for them too!

Sweet - indeed, we believe this is the root cause as well. We're working on a fix!




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