Elite: Dangerous

Elite: Dangerous Dev Tracker




15 Aug

Comment

Originally posted by Makaira69

That only works for Steam accounts created before 2019 (April I think). Back then, buying the game on Steam gave you a full Frontier account version of the game.

Since then, the Steam version of the game requires Steam to validate your copy with Frontier. Likewise, the Epic version of the game requires Epic to validate your copy with Frontier. Although they still link with a Frontier account, the validation procedure is different so you can't use Steam to play your Epic account, or vice versa. And you can't start the game with just the Frontier account (Epic or Steam not running) anymore (you can if you purchased it on Steam before 2019).

Hey there. This isn't strictly the case.
With the newer non-key copies it's the account link that matters. So long as you actually own a copy of the game on the platform you're linking to, then it will work.

If you own the game on Epic, and link to Epic, you can access it. If you own the game on Steam and link to Steam, you can access it :) Even if it's the same Frontier account.

The link on your account allows the ED launcher to verify what you own on the relevant platform.

-Luna


14 Aug


13 Aug

Comment

Hey CMDR,

The message indicates an issue with installed shader mods.

To remove the error message, we'd recommend that you remove any installed mods if possible.

- Ikaros

Comment

Hey CMDR,

In update 6, we've fixed a bug related to players losing their NPC pilots. Doing so, we've had to restore all the abandoned NPC pilots.

However, you should've received an inbox message reminding you that the pilot is taking your cut.

- Ikaros

Comment

Hey CMDR,

Sorry to hear that you've not been able to turn in this mission.

Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will be happy to help.

- Ikaros


12 Aug


11 Aug

Comment

Hello CMDR, if you're still having trouble with this please be in touch via https://customersupport.frontier.co.uk/hc/en-us

Please send us a Dc Diag with your ticket to help investigate for you.

- Vostok


10 Aug

Comment

Hello CMDR, if you get in touch with us through

https://customersupport.frontier.co.uk/hc/en-us

with some more details of your problem and send us your Dx Diag with it we can help investigate for you.

- Vostok


09 Aug

Comment

Hey CMDR,

Sorry to hear about the performance issue.

There was no game update today but please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that we can take a look.

- Ikaros


08 Aug

Comment

Greetings Commander!

I'm sorry to hear you're having trouble in game. If you haven't already please contribute your experience to our Issue Tracker here: https://issues.frontierstore.net/ and the QA team can review for any potential bugs.

~ Viking