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It should not be required at all, so we're looking into that. Bare with us and check back later today :)!
It should not be required at all, so we're looking into that. Bare with us and check back later today :)!
No problem, as long as it’s being looked into. Thanks for the response!
Thanks for playing, and I hope you enjoy the new season!
The show wont start for me at all, goes up to 35 players and then down to like 7-11. Thats been going on for a while now
That's the issue we're squishing, yep! Bare with us and apologies!
I last played it about a year ago while going to school so money was tight and that’s why I couldn’t get it fixed. But I did link my accounts when I found out about the cross-progression
Okay - so a few things. You can first of all contact our Supportteam but also try this:
Log into Epic Games on your PC and sign into your PlayStation account through it - you may be able to link your PS info to Epic using your computer. If you can do that, then you can sign into your Epic Games ID and it may sync your old PS data.
I haven't tried that specifically before, but based on my experience with EGS, it may work!
This should be resolved soon, you can use this thread for updates!
External link →My trophies didn’t transfer from the PS4 version to the new PS5 version. Is that a problem on my end or is it something that will be fixed eventually? I’ve only ever played on PS4
Trophy progression between PS4 to PS5 and PC to PS is being investigated - article from Support can be seen here. We hope to have a solution soon. I am sorry that you're experiencing it!
No, it no longer responds to being turned on by either the power button or the controller. I have sent it to Sony’s repair center multiple times with it returning fully functional only to return to the same power problem as before. Even the help line’s advice to find a different outlet didn’t help.
By no means did Fall Guy cause this. The last game played was No Mans Sky when I shut off my PS4 from my controller, I am saying this to ensure you that again Fall Guys did not cause this!!! But because I can’t afford to fix my current PS4 or buy a new PS5 (upgrading time!!!!) I am just going to have to wait.
So with that being said that can’t access my old account from my PS4. Eventually I will get back on when I get a PS5 though…eventually
Aw sorry to hear about the PlayStation regardless! Glad we didn't break it though!
When you last played your PlayStation, did Fall Guys have Epic linked accounts yet?
I used ps4 and steam. Had platinum on p4 when I moved over to steam, and most of the achievements didn’t sync, but some did. Trying ps5 version now and no achievements have synced
Okay, please pop our Support team a note here: https://support.fallguys.com/hc/en-us/requests/new and they will be able to advise on this better. Sorry for these kinds of trophy issues, my ability to diagnose is limited :)
Where are my trophies on ps5?
Were you previously a PS4/5 player and have updated the same app, or have you moved from Steam to PS?
This has me a bit worried as I just downloaded Fall Guys on my XboxOne and I couldn’t see any of my progress. I read in the support that it is recommended to log into your first account but I can’t as my PS4 doesn’t want to turn on any more
Don't worry let's talk through it!
So your PS4 is no longer operational (I assume due to Fall Guys?) and so you can't log into that account right now?
The progress not loading may actually be due to the PS issue earlier but, more widespread than we first thought. That is currently slowly resolving.
2nd update fixed both consoles
Brilliant!!
wrote a ticket thanks for your help
Great, thank you and let's get this sorted!
yeah i played the first month the game was released on ps4, now that I have opened the game I no longer have cosmetics
Ah, so you don't have your old cosmetics? This may be the same issue we are investigating. To be safe, I recommend contacting out Support team and including your Epic ID: https://support.fallguys.com/hc/en-us/requests/new
Sorry to hijack this thread to ask, but is there a way to change which Epic account is linked to my Switch?
I've played on PS4 since S1 and have a lot of progress there, but I think my Switch logged into a different Epic account, so it's like a new account. Is there a way to log out/log in with my actual Epic account?
I believe that if you log into Epic on your PC with the incorrect account, you can unlink Switch, and then when you go to log into Switch again it should ask you for a fresh Epic ID! Let me know if those steps work for you. This happened to me on PS and that is how I sorted it from memory.
no im on pc and not seeing any cosmetics. steam account and egs is linked
And please include your Epic ID to support - let me know when you've contacted them and I can get it raised my side as well.
no im on pc and not seeing any cosmetics. steam account and egs is linked
Sorry for misreading that, I am working fast today!
Can you check that you're on the latest version of the game? I assume you are, but just in case.
If that is still failing, please contact support here: https://support.fallguys.com/hc/en-us/requests/new
i had the game on ps4 and got some cosmetics, how i can get the ogs rewards?
Just to clarify for me:
You are a player who played before the new season (and launched the game since it was released in Summer 2020)
You have opened your updated game
You have your previous cosmetics
You do not have the legacy rewards
Is that correct?
I got my items back now. Thank you for acting so quickly on the issue! 😀
Thanks for playing and being here on release day! Let's goooooo!
im not seeing any cosmetics on pc
We had some issues on PS earlier that are slowly resolving. You may have another update to download - can you check that for me or restart your console?
They absolutely do! We had some issues on PS earlier that are slowly resolving. You may have another update to download - can you check that for me or restart your console?