[2020] Game won't launch

@erasai_ks

Hey there

I'm sorry to hear about your ongoing issues with crashing. Hopefully this is something we can help to diagnose and resolve for you.

The first thing I would suggest is to attempt each step suggested here. I'm sure you have attempted some of these already but we need to confirm these steps have been completed first. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. This link explains how to generate your MsInfo and DxDiag files for us

Thanks.

@l0k1-01

Hey there

Sorry to hear about your connection issues.

Just a heads up but in future if possible if you can create a new thread with your issue it would be greatly appreciated. You're experiencing a connection issue and the OP is experiencing an issue with crashing so it's just to try and keep forum threads on one specific topic if we can, thanks!

If these issues are as persistent for you as you're describing this is indicative of a connection problem somewhere down the line. At this time we're not aware of any widespread problems on our end but we will of course investigate this further if you have confirmed that you have completed all troubleshooting you can do on your side and the issue persists.

The first thing I would suggest is to attempt every step suggested here to the best of your ability. You might need to reach out to your ISP/Router manufacturer for exact steps for port forwarding as this differs depending on what you're using.

If after doing so the issues persist please let us know and we'll follow this up for you with a support case.

Thanks

Hello @KaranSakpal,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Can you please provide us with your full PC specs, so we can have a look? Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

Hello @notDre thanks for noting what troubleshooting you have tried so far.

If the game refuses to launch the game after pressing 'play' can you please check through the following steps that have been known to resolve this for other players too >>
 
-Windows 7 is no longer supported by the Ubisoft Connect launcher or Microsoft, please make sure you are using a more up-to-date Windows OS version, or you may encounter issues with the game or be unable to launch it
 
-Make sure you have downloaded, installed and are currently using the new Ubisoft Connect game launcher (formerly Uplay) from our website > https://ubi.li/4vxt9 Afterward, please uninstall our older Uplay launcher.
 
-Try changing your resolution in your Windows Display Settings to 1920x1080p (HD) before launching the game, in case you play on an unsupported monitor resolution
 
-Please try deleting the game launchers cache folders, to delete any temporary files that may be causing this issue, by following this guide >
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
Ubisoft Connect > https://www.ubisoft.com/help?article=000061966
 
-Check your Windows Defender/Firewall/security settings and make sure the game and any of its supporting software such as BattlEye, FairFight etc, are not blocked by Windows as a threat on your PC >
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

-Delete the games config file then launch the game (please note this may unequip any operator skins you have applied, so you may wish to make a backup of the file on your desktop) > C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

Should these steps not work for you we will need you to send us your system files for further advice, using the following link >
https://www.ubisoft.com/help/contact

Please attach the following files to your ticket, to aid us in our investigation >
- Dxdiag file > https://ubi.li/msrxL
- Msinfo file > https://ubi.li/lmiCE
- Ubisoft Connect launcher logs > https://ubi.li/UK5Go

Hello @notDre sorry to hear you have yet to receive a reply, but thank you for opening a support case, we are receiving high contact volumes at the moment.

I had a quick look at your case, thank you for uploading your log files - could you please also upload your mxinfo and dxdiag as .txt files specifically, as these in addition to the launcher/crash logs are what our tech teams will need to check over in order to assist you? (please also make sure not to rename the files when you upload them to your case, thanks again)

Apologies @notDre that was a typo by me, I did indeed mean a msinfo file, thanks for your reply and I hope we can respond to your soon regarding your game not launching, thank you for your patience so far.

Hi @CptRageQu1t! Welcome to Discussions! Can you please create a Support ticket and share your MSINFO and DxDiag files so we can further investigate this issue?

@nongenuine Hey there! Thanks for the info! Does the game continue to crash after verifying game files and completing these steps?

Hello everyone! I'm sorry to hear that so many people are experiencing issues with launching Siege and a delay with their support cases on top of that. I would like to expedite the process and I have a few more things I'd like to check just in case they do help.

@notDre @nongenuine @CptRageQu1t @Gilf-Kaid

In addition to the troubleshooting steps in this FAQ article, please take the time to work through the following applicable steps for good measure:

• Roll back your Nvidia GPU driver to version 516.59 or earlier
• Confirm Siege and Ubisoft connect are installed on the same drive as your OS
• Revert the refresh rate on your primary monitor to native settings
• Unplug non-essential peripherals (controllers, headphones, additional monitors, cameras, VR equipment, etc.)
• End background processes via Task Manager (third-party overlays, screen-recording software, MSI Afterburner, Overwolf, Corsair/iCUE, Razer/Synapse, Steelseries, etc.)
• Reinstall MS C++ Redistributables

If this crash still occurs after those have been done, since we've already completed extensive troubleshooting, please attach updated system files to your support case. I'd like to review the new DxDiag and MSInfo files to see what has changed and if anything else stands out. Also, please be sure to save your MSInfo file in the .nfo format so that we can access it more easily.