If you are on PC and having issues logs would be of great help to determine the cause. You would need to first open StW and have whatever issue is going on occur. Once it happens you can follow the following steps and and send your logs.
- Exit the Fortnite Application.
- Navigate to C:\Users\\AppData\Local\FortniteGame\Saved\Logs.
- The AppData folder is hidden by default. If you are unable to see it, please use this Microsoft support article to view hidden folders.
- Zip your Logs folder and attach the zip file to your ticket with Player Support.
- You can use ...