Gems of War Dev Tracker

Hello

As this issue currently seems to be account-based in your case, and for your own security and privacy, please submit a Support Ticket.

In this Ticket please mention the following:

• Invite Code
• Issue
• Chat Item(s) you are currently missing from your purchase.
• Which Version of Gems of War you are currently running?

Hello @KeiFlox

Please let me know what exactly is happening again.

I can see from the screencapture that you have no items listed from the rewards screen.

For the investigation, please answer some questions:

• Are still receiving your reward successfully?
• What exact steps did you take for this issue to happen? (What gamemode were you playing, did you leave it open for a long period of time…etc)
• How often does this issue happen? (Eg. every time you want to collect rewards)

In the meantime, please also provide your Invite Code for the development team to investigate further....

Hello

Thank you for confirming.

I’ve let the development team know that this isn’t ongoing. And for your own information, this issue is currently suspected to be a purely visual one, which can happen if a connection issue occurs.

Should you encounter any visual purchasing issues like this one in the future, I would suggest always double checking the purchase popup confirmation window’s pricing, and to also close and reopen your Gems of War game to refresh it.

I hope this clarifies things

Hello

@Elfin

• Please also let me know if the purchase confirmation window shows the correct pricing, or if it shows these incorrect prices instead?

• Please also let me know if this issue is ongoing, or a one-off incident?

(Any Android User can also answer this)

Hello

Thank you for the screencaptures.

I’ve let the development team know about this typo!

Hello

Thank you for the screencapture.

Please note that this is a known issue that the development team is currently aware of and is investigating.

Thank you for your understanding!

Hello

@Elfin

Please provide me your Invite Code

In the meantime, I’ve let the development team know about this issue and included your screencapture into the report.

This was meant to be dud data, so it was expected to say that

Hello

As you guys may have noticed, we did a bit more tinkering with the themes.

You should be able to now choose between Gems of War 2018, updated Gems of War 2019.1 and the other “graceful” themes.

Thank you for your understanding and patience.

Hey all, sorry for the delayed reply, I basically got hit with this news as I signed in, before I even got my coffee this morning I immediately jumped into a call about what is happening and what is going to happen with the team and I’ve posted this announcement thread about it as soon as I got out of that call:

Hi all,

Guild Wars is currently active on Nintendo Switch, however Guild Wars is intended to be suspended while we are bug testing it on the current game version.

The most obvious issue is that the event is currently giving error messages when you attempt to play it.

Due to these reasons:

• We will be cancelling the currently running Guild Wars on Switch shortly.
• We will send a global mail to make sure everyone is notified what is happening.
• We will also be compensating for Sentinel levels purchased.

We’re sorry this happened, the team are currently working on Guild Wars and also on the testing and safeguards we have to prevent this sort of thing happening.

Update (01/03/24):

Hi all, Guild Wars has been taken down now.
We had tried to take it down earlier but apparently there was still an issue with it and it was running.

Compensation for the Sentinel upgrades will be sent out ...

Hello

Please note as this issue has already been reported, I’ve merged the two threads together.

In the meantime, please note that this issue will be fixed in the next Gems of War Update: 7.4

Hello

Please refresh the page again and check to see if this issue is still happening.

Hello

@Smiling_Spectre1

Please provide your Invite Code for further investigation.

Hello

I’ve passed on your details to the development team and also included the screencaptures that you have provided us!

• Since then, have you noticed any timer issues with the Epic Trials? (Are they working correctly now?)

Hello @Quincy

Thank you for confirming.

• What happened when the timer for the event reached zero?
• Please provide your Invite Code

Hello,

Just a quick question for further investigation.

• Please let me know what timezone you are in?
• Did you experience any server connection issues close to the time of noticing this issue?

Hello,

Please note that this is a currently known issue on the development team’s radar.

Thank you for your understanding

Oops, fixed to Mist of Scales thanks!

Originally published at: Legends Reborn – Mist of Scales – Gems of War

For the next week we will have a Legends Reborn event set in the Mist of Scales. Legends Reborn can be accessed from either the Games Menu or the Mist of Scales Kingdom Menu (if the storyline has been completed previously). Legends Reborn Changes We have made some changes to this Legends Reborn event, compared…