Hell Let Loose Dev Tracker

Hi scottoman empire,

We're sorry to hear you're having this issue with FPS issues.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/...

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Hey Hawkeye,

Thanks for getting in touch with us - sorry to see you're experiencing a crash while trying to play Hell Let Loose.

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

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Hey TheWishbone,

Sorry to see you've experienced some issues with a Fatal Error crash.

Has the crash persisted since?
If so, can you please confirm the exact error message or any codes that appeared in the error message?

Could you please also pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey mysuspectnoise,

Thanks for getting in touch with us - sorry to hear you're experiencing some performance issues!

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey Syrix,

Thanks for getting in touch with us - sorry to see you're experiencing some issues with a network error in Hell Let Loose.

So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?

• Troubleshooting Network Connectivity[team17.helpshift.com]

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

• What country are you curre...

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Hey both,

We're sorry to hear that you're encountering difficulties with the End User License Agreement repeating and experiencing settings resets.

We've received similar reports from other players facing the same issue, and we understand the frustration it must be causing.
Rest assured, our team is diligently working to resolve this matter. Your reports have been logged with them, and we're hoping for a fix as soon as possible.

Thank you for bringing this issue to our attention and for your patience in the meantime.

Feel free to contact us again if you have any further questions or concerns in the future.

Regards,
Team17 Support

Hi all,

Sorry to see you're experiencing some performance issues!

If the step provided above by @Rest, doesn't resolve the issue (we also have more information and steps on how to use DDU to reinstall drivers if needed here[team17.helpshift.com]), could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
...

Read more

Hey Giuliani,

We're sorry to hear you're having this issue with this crash error.

Please make sure that you're not using any overclocking software and disable any overclocking if you are.

If the problem continues when the software is closed or not installed, can you please go to the game setting and change the video option from window to Fullscreen.

If that doesn't work then please navigate to the following directory:
Steam\steamapps\common\Hell Let Loose\HLL\Content
and delete the Paks folder.

Then open Steam, right-click on Hell Let Loose, choose Properties, switch to the Local Files tab and press Verify integrity of game files.
Then please retest the game.

If that doesn't work as well, then we would recommend running a memory test check.
You can find a few options in ... Read more

Hey there,

Thanks for confirming that for us.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? ...

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Hello,

We're sorry to hear you're having this issue with disconnections!

Can you please go through our dedicated help article[team17.helpshift.com] on this issue and try any steps you have not yet tried to see if they help at all?

Get back to us when you can with any outcome!

Regards,
Team17 Support

Hey kakarot.lg,

We're sorry to hear you're having this issue.

Could you please first send us a screenshot of the error you receive?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Then,so that we can better understand the problem and recommend a solution, we would like to request that you please sen... Read more

Hi Kinetic Bullet,

We're sorry to hear you're having this issue when zooming.

Can you please confirm what view distance settings you have on and what graphics settings you have everything set to?

Get back to us when you can.

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with VoIP.

Can you please all make sure to go through our dedicated VoIP help article[team17.helpshift.com] to see if they help with the issue at all?

Get back to us when you can!

Regards,
Team17 Support

Hey all,

We're sorry to hear you've experienced this issue with the settings being reset.

We have received similar reports of from other players of this issue, so thank you for sharing your report with us we greatly appreciate it.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Some players reported that making sure your settings file is not set to read-only.

You can find it in:

C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Then, please left-click to highlight it, then right-click the gameusersettings file > select properties > make sure read-only is not ticked.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hi HoLLoW,

We're sorry to hear you're having this issue with ranking up.

Please can you completely close down Steam (Exit, do not just press the 'x' as this does not close Steam correctly) and then reload?
Can you please also make sure that you are properly connected to the internet and that you're online on Steam?

Make sure that you are launching the game from Steam and NOT from an .exe shortcut.

Can you please also run the game as an administrator and see if your rank starts to level up correctly again?

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the Local Files tab.
   
3. Click Browse Local Files.
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Get back to us when you can.

Regards,
... Read more

Hey Salah ad-Din,

Sorry to see you're experiencing some issues playing Hell Let Loose!

Let's try to check your game installation to make sure that there are no corrupted files causing the problem as mentioned by @seanjo. To do this:

1. Right-click on the game in your Steam Library
   
2. Choose Properties
   
3. Switch to the Local Files tab and press Verify integrity of game files...

Then attempt to run the game to see if the issue is resolved.

If the issue persists following this, can you please shoot us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Te...

Read more

Hey Wilford Brimley,

Sorry to see you're having some trouble with your Hell Let Loose DLCs appearing in-game.

Can you please make sure that you have both these DLCs enabled correctly in your Steam DLC tab?

1. Open your Steam Library
   
2. Right-click on Hell Let Loose and select Properties
   
3. On the left-hand side of the pop-up, select the DLC tab and make sure the boxes next to these DLCs are checked

Then, please try to verify your files following this:

1. Right-click on the game in your Steam Library
   
2. Choose Properties
   
3. Switch to the Local Files tab and press Verify integrity of game files...

Then attempt to run the game to see if the issue is resolved.

It is worth noting that some cosmetics are only available for certain roles.

For the Pea Dot DLC - Erbsenmuster Uniform (Available to the German Officer, Rifleman,... Read more

Hey ivan,

Sorry to see you're having some issues with servers appearing in Hell Let Loose.

As mentioned by (WTH) Red! Red!, can you please confirm if you have crossplay enabled and if not, can you retest with it switched on and see if there is any change?

To clear your Steam Download Cache:

1. Open your Steam client and click on Steam in the top-left of the window
   
2. Select Settings
   
3. Go to Downloads in the left-hand panel
   
4. Scroll down to Clear Download Cache and select Clear Cache
   
5. Then click on Confirm
   
6. Then restart your Steam client and retest the game

If you find you are still only seeing 10 servers following this, please also try to change the following Steam setting:

1. Go to Steam Settings > In-Game
   
2. Change the max ping from Automatic (5000) to 250 (the Lower)
   
3. Restart Steam (log out and log back on)
   
...

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Hey Lukyyn,

Thanks for your reply!

We're glad to hear the server list is now working correctly.

If you have any other questions or experience any other issues, please do not hesitate to get back in touch with us!

Regards,
Team17 Support