Hell Let Loose Dev Tracker

Hi Biocide,

We're sorry to hear you're having this issue with VoIP.

Please could you go through our dedicated VoIP help article here[team17.helpshift.com] to see if these steps help with the issue at all?

If they do not help, in certain cases, adding the executable file of the EAC service to the whitelist of your antivirus/firewall or Windows Defender software can resolve multiple issues. Please could you make sure the following files are added:

• HLL.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL_BugReportUploader.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL-Win64-S...

Read more

Hey KiefBeef,

We're sorry to hear you're having this issue with VoIP.

We have replied to your comment on another thread regarding this issue, please do see there for further support!

Thank you.

Regards,
Team17 Support

Hey Vegan.Edge,

We're sorry to hear you're having this issue with this network error.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? ...

Read more

Hey Locust481,

We're sorry to hear you're having this issue.

Can you please confirm the exact error that you receive when this happens?
Can you please also confirm what exact steps you've already tried so we do not repeat the same solutions to you?

Get back to us when you can.

Regards,
Team17 Support

Hey Franky4fingers,

Sorry to see you're having some performance issues while playing Hell Let Loose.

If the steps provided above by other players don't help with your stutters, please can you send us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey Harold Gillies,

Thanks for getting in touch with us - sorry to see you're having some issues with your achievements in Hell Let Loose.

Just to confirm, this is the "No armor, read the rules - destroy a tank on a Skirmish map match" achievement, you destroyed a tank to meet the requirements and the achievement did not pop for you?

Get back to us when you can.

Regards,
Team17 Support

Hey 魔法少女技安,

We're sorry to see you're experiencing some issues with your class levels in Hell Let Loose.

Usually, this happens when there is a disconnection with your Steam client or the servers - we find players who experience this disconnect often get their progress back when they next close out the game and log back in.

Some players have found that their progress was restored after logging back in and playing a couple of matches first.

Luckily, all progress made in Hell Let Loose is stored server side so your progress will still be there and you won't have lost anything.

Please do let us know if you are still having this issue after playing some matches when logging back in and if so we can investigate this further :)

Regards,
Team17 Support

Hi Ada,

Thanks for tyring those steps for us.

We can see some application and program crashes, can you please disable or if that doesn't work uninstall the application pertaining to logi_lamparray_service.exe?

Then, to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

We can also see from your DxDiag that yo... Read more

Hey Ada,

Thank you for sharing that with us.

Firstly, let's check that your AMD drivers are up to date:

1. Go to http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
   
2. Install ‘AMD Driver Autodetect’ application.
   
3. Select yes on to allow the application to run if the prompt appears.
   
4. Select ‘Download Now’ and follow the steps to install the driver.
   
5. Restart your computer, if necessary after the installation of drivers.

Secondly, let's make sure that your computer is not attempting to run the game via your Intel integrated graphics card, rather than your dedicated AMD Radeon RX 6700 X... Read more

Hey avostorm23,

We're sorry to hear you're having this issue with the servers.

Is this still on-going for you now?
If so can you please share with us a screenshot of your server browser screen?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Do you have any filters enabled in-game at all that ma... Read more

Hey Ada,

We're sorry to hear you're having this issue with Hell Let Loose crashing.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/...

Read more

Hi maxSki,

We're sorry to hear that she is having this issue with performance.

Can you please ask her to contact us herself either here or by email here[team17.helpshift.com] and we can look into this with her further.

Thank you!

Regards,
Team17 Support

Hi Billy,

We're sorry to hear you're having this issue with lag.

Are you still experiencing lag currently in your game play?

If so, so that we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads...

Read more

Hi scottoman empire,

We're sorry to hear you're having this issue with FPS issues.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/...

Read more

Hey Hawkeye,

Thanks for getting in touch with us - sorry to see you're experiencing a crash while trying to play Hell Let Loose.

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey TheWishbone,

Sorry to see you've experienced some issues with a Fatal Error crash.

Has the crash persisted since?
If so, can you please confirm the exact error message or any codes that appeared in the error message?

Could you please also pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more