[2020] reporte de bug

Hey FaIICoNN,

We can only provide support in English via this forum.

Could you please translate your issue?

Hey slipman2558 - welcome to the Ubisoft forums!

I'm afraid that we're only able to provide support in English on these forums, though you can find our French Ubisoft Forums here if you'd like to head over there and post.

If you'd like assistance from us here, would you be able to translate your issue for me, in order for me to assist you further? Alternatively, you're welcome to create a support case on our website regarding the issue, or start a Live Chat, in order to receive assistance in your native language as well. Thank you!

Hey, LEViRiVEN!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Thank you.

Originally Posted by Nizam362
When downloading the game and trying to open it, I get an error, because I am missing a file, apparently called "vulkan-1.dll". I have uninstalled and installed the game three times already, because it tells you that it is the way it would be fixed, but the same file is always missing and I remain the same. I need help, or at least they tell me that I'm not the only one that happens

We are currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error.
Please ensure your Graphics Card Drivers are fully up to date.
AMD
NVIDIA

If you still get the same error after this, can you please let us know

Originally Posted by Zack_JS
Whenever I start the game, there is always a black screen and nothing else happens and I can't close the game too when it's on that screen, I can only close it through the manager, since my PC is all updated from the operating system, drivers and the video card.

When this happens, do you hear game sound as well?
Can you try the following steps and let us know if you are still just getting a black screen -
Run as admin
Verify the game files
Disabling background apps

Please let us know if you still get a black screen after this.

Originally Posted by Zack_JS
there is still a black screen, I did all these methods, I checked game files and everything is fine and I ran as an administrator and closed the applications that were in the background and I am also not hearing sound from the game and I am only able to close it by the administrator yet

Thank you for getting back to us, and I'm sorry to read the issue persists.

Can you please list your computer components, as well as the operating system you are using?

Originally Posted by Zack_JS
My configuration is this windows 10 pro, GTX 1050 4gb and 8gb ram

Thank you! I'm unable to find any known issues that could be related to your configuration.

At this stage I believe it is best for us to review your system files.

Please follow these support article to submit said files into a support case -

- A MsInfo report: https://support.ubisoft.com/en-GB/faqs/21216/
- A DxDiag report: https://support.ubisoft.com/en-GB/faqs/21185/

Feel free to also post the case number here once done. We will review them and let you know how best to proceed!