Lost Ark Dev Tracker

As the one who is being quoted here first of all thanks @Drudia for the translation it transports the general sentiment of what I said in German

It is not about us not knowing what to do, this is simply an ongoing battle and I wanted to put things into perspective. If you read the entire thread and other discussions about the issue on the forum there are often missunderstandings. The most common is first “As a big company we should be able to do something” and “It can’t be that hard to ban bots”

What many don’t know is that first of all these bots are not made by single individuals but by organized compani...

As mentioned, we cannot do anything here on the forums about a ban. You’ll want to reach out and appeal your ban.

I appreciate you bringing this up! Will add it to my list and let the team know the player’s thoughts! Thank you

… Nobody is in the office Monday.

I appreciate the information on this thread, thank you! I’m currently writing a report to let the team know the situation when it comes to re-entry tickets being distributed… well, in this case, NOT distributed.

I don’t currently have any information or update as this is now being escalated, although the holiday weekend does slow things down a bit.

Hi there! Definitely not avoiding it, apologies if you think I have been. I’ve commented on a few others but will do so here too.

We do currently have an automatic system in place that is supposed to issue re-entry tickets. I do understand that more complaints are rising that players are not getting their tickets so I am letting the team know. Due to it being a holiday weekend things are moving a bit slower. But please know that I take it very seriously.

As for the details of who should and shouldn’t recieve a ticket… that also seems to be a bit muddled. I’ll be sure to ask for clarifications from the team so I can let players know. Sorry about the confusion!

I am letting the team know that the process in place may be missing some players.

Depends on what you need support on?

Forums and Discord are more casual and for conversation and some light support.
There is a ticket system for heavier support.

Apologies that you are going through this, but I will have to be locking this thread as we cannot offer any sort of support when it comes to unbans here on the forums. All bans/unbans go through customer service.

We are currently unsure of when this will be completed. The holiday weekend has made things a bit more difficult. We do understand it’s a priority and very important for progression.

Heroes of Arkesia,

The team is aware that NA West servers experienced disconnects and ongoing server instability this past week.

Players that logged on to NA West the past 7 days will receive compensation for this disturbance. This will be delivered to your Product Inventory, and include the following:

• 1 x Crystalline Aura 3 Day
• 2 x Aura of Resonance Recovery Elixirs (14 days)
• 5 x Healing Battle Item Chests

Delivery of these items will be taking place today.

We are also aware of players not receiving their re-entry tickets for raids/dungeons/ticketed events. This is being looked into, we apologized for the inconvenience.

Thank you!

Hier geht es nicht um Wirtschaftlichkeit sondern wie viele hier schon ausgedrückt haben, um die reine Machbarkeit. Hinter diesen Bots stehen Firmen mit professionellen Codern, die sehr gut geschriebene Automatismen nutzen.
Durch das F2P Modell und die große Nachfrage, haben sie es zum Einen recht einfach in das Spiel rein zu kommen und zum Andern auch jeden Grund einiges an Zeit und Ressourcen darauf aufzuwenden.
Wir wiederum arbeiten an unseren eigenen Automatismen, aber die lassen sich nicht einfach mal aus dem Hut zaubern.

Das Spiel ist jetzt seit knapp 3 Monaten hier im Westen erhältlich. Wir müssen uns dieser Botflut und neuen Situation zusammen mit Smilegate anpassen, aber auch wenn wir ein sehr großes Unternehmen sind, können wir leider nicht zaubern. Egal wie viel Ressourcen man hat, es gibt Dinge die sich nicht einfach mit dem aufwenden von Ressourcen beschleunigen lassen bzw. irgendwann ist ein Maximum erreicht.

Tickets should be going out now for those that were kicked out of dungeon/raid/ticketed content.

Servers should be back up.

I’m locking this post and returning to update the main thread so everyone can be included.

I removed this post as I already have a post that is clearly talking about NA West being down. I cannot keep track of 50 different threads and update them all, so I’d prefer everyone posting on one thread.

This was not planned. This is not a scheduled maintenance. The team is currently working on it and will have the servers back up asap.

Will update everyone with any information I get. The team is currently looking into why all of NA West crashed along with getting it all back up asap.

We’re looking into the current server outages. As for reentry tickets, everyone should be receiving their tickets.

Removing all other posts just so we can consolidate all information on one thread.

Hey everyone!

Thank you so much for the quick heads up. I was able to gather the team quickly and they are looking into it right now. This is NOT a scheduled maintenance and we apologize for this inconvenience during the weekend. Please be patient as we dive into it and get things back up and running!