Lost Ark Dev Tracker

I have shared this feedback/request with the team.
They are aware of the issues that unfortunately folks are experiencing and I am continuing to push for decisions and updates I can share.

This is a part of our Known Issues List, thank you for the reports

Unfortunately, we do not have the publishing rights to that region. You will need to address your concerns to the developer Smilegate RPG.

Thanks for the reports, passing this along.

It sounds like you violated the Code of Conduct. When you suspension ends you can resume playing.

While I understand there is a frustrating situation happening specific to those players who have already redeemed their Founder’s Packs on a crowded server, it is important to keep in mind that new players are coming into the game every day. Opening more servers creates new spaces for these players to go, and also helps to keep them from joining the queues and lengthening them on the already highly-populated servers.

While it is not a fix for those who have redeemed Founder’s Packs, and we are looking into how to address that specifically, it helps prevent more cases of this and helps prevent additional impact of new players on existing queues the meantime.

The team is working on a fix, I cannot give an ETA yet as it will likely require a downtime; I will let you know as soon as I have more info

We are working on a potential fix for this now, and will let players know when it is ready. Thanks for the reports on this!

We are working with the team for potential avenues forward to provide a smoother experience for players, especially those that have already redeemed Founder’s Packs as that seems to be a major reason (and a completely understandable one) for not wanting to switch servers. I will provide an update when I am able.

Unfortunately, I am not a server tech, so I don’t want to make statements outside of my depth of knowledge. But I can tell you the team is aware of this issue and exploring all possible solutions to get it resolved as quickly as possible.

Unfortunately, servers have caps for technical reasons. Raising that cap beyond what has been tested to work correctly introduces risks.

I have no updates to share. The team understands the situation and are working on possible solutions.

I posted this elsewhere to clarify in another thread, and I think it is worth reiterating here –

The suggestion to explore other server options is for folks who have not yet redeemed their Founder’s Packs from their product inventories, or have not yet begun playing; I understand the frustration for those who have, and we are looking for other possible avenues forward for the situation.

As soon as I am able to provide a further update, I will.

Yes, absolutely. In the meantime, if you want to play the game, there are servers with no queues.
I am working with the team on the issue where Founder’s Packs have already been claimed on servers where everyone is trying to login.

I do understand folks are frustrated, please do your best to stay civil.

As far as I’m aware this is not the intended behavior, so even if it is happening I do not want to guarantee or confirm it. I can do some more digging into the topic.

Currently, deleted character names should no longer be available until they are manually released.

Server transfers are not currently a regular feature in any version of the Lost Ark game client, so this is a bit trickier because of that… would definitely be great if possible, but at this time it may not be plausible

I have absolutely no problem pushing for this for Friday

We do have the ability to add additional servers to the region and will definitely do so if needed (we added 2 yesterday for EU), but we also understand that this does not necessarily help those who have already redeemed Founder’s Packs, so we are pushing for additional solutions or options as well.