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Friday is the plan
Friday is the plan
This is a suggestion for folks who have not yet redeemed their Founder’s Packs from their product inventories, or have not yet begun playing; I understand the frustration for those who have, and we are looking for other possible avenues forward for the situation
This clip is super helpful! Thank you.
Yes, they’ll be back! Just alongside some deal options, so we want to make sure everyone has full purchase options before selling them
Yes, I was trying to get this news out as fast as possible, but I added a UTC flag and put in the time with a widget that should sync to your local time – please let me know if this worked.
Also, the server is back up now 
The Kadan server is now unlocked and ready for play. We will continue to monitor for any server or stability issues. Thank you for your patience!
At this time I cannot provide any additional information on the topic that Seawolf hasn’t already shared; we are trying to uncover new possible avenues to help improve the experience players are having with high pop servers.
Yes, I absolutely understand the issue and frustration for players who have already redeemed Founder’s Packs, and we talking with the team to see what possible avenues we might have to address this.
In the meantime, I just want to clarify that continuing to increase pop caps is not a viable solution, and encourage any new players who have not encountered this issue (or other cases that tie them to a heavily populated server) to consider making a different server their primary base.
This has also been posted on Twitter prior to your post. We will let you know when servers will be back up as soon as we know; this is not a routine maintenance but instead an action to address the permanent loading screens players were encountering with urgency.
I can add on an additional timezone; please be aware that since the server restart was happening within ~5 minutes of the messaging time, this was posted with immediacy in mind to inform players as soon as possible over all else.
Thanks for this report – we are escalating it to the teams
The Kadan server will be restarted at approximately 2022-02-09T17:20:00Z to address the issue of players getting stuck in infinite loading screens. We will let players know when things are back up and running again.
Other servers in the EU region will remain open for players to join and play, even while Kadan is undergoing restarts.
I can see how that comes across oblivious, because I was, over the course of the thread you can see me asking questions and starting to better understand the situation. Hopefully folks can see I was genuinely trying to understand all the factors in the situation.
I think that folks have claimed their Founder’s Packs and can’t reclaim them on another server is a big hurdle. I understand why this is the case from a game economy standpoint, it would be highly exploitable to let folks claim them on all servers. But it also means folks can’t easily just start fresh on a server with no queue. So opening new servers won’t solve this easily.
I appreciate everyone helping me understand the facets to this issue. I am working with the team on ways we can help.
Thank you, the operations team is investigating now
Please be aware that we cannot infinitely increase server population caps – if you are not committed to playing on Zinnervale, it is highly recommended that you explore joining a server with a lower population: Server Status | Lost Ark - Free to Play MMO Action RPG
