I am definitely out of my depth on those tech details but we understand this is important to understand I will work with the team to see if additional information can help shed light on the challenges.
I am definitely out of my depth on those tech details but we understand this is important to understand I will work with the team to see if additional information can help shed light on the challenges.
I understand folks are frustrated and their feelings are valid.
At launch we weren’t prepared enough for the volume of players we saw. We started running hard and fast to get as many people in and playing as possible. Then we wanted to make sure folks who had characters on a world wouldn’t lose access to playing them as even more people piled into queues to play, so we started marking servers as full. We have stood up a lot of worlds since launch 10 days ago, but some worlds still had very large queues while others had none. As folks landed in whatever servers were available to them character transfer plans became the next focus. After a miscommunication we said transfer would be possible between regions, there are technical reasons this isn’t possible.
Again I understand folks are upset and invested in the hours already played in game, balanced with their desire to play with friends, and not have to wait in queues. We are continuing to work to solve these issues the best ...
If anything changes we will update right away. Our team is working around the clock, including weekends.
You should not have any issues moving to their server.
Absolutely, have started the discussion.
Sorry, I clarified my statement to hopefully be less confusing.
As long as you aren’t blocked by another character on your account, you can move to any available server in your region.
You can have one character per world set. If you have a character in any world set, you cannot move another character there. You basically blocking your self from that world set.
The team is working around the clock and have been since launch to improve the server situation as much as possible. We have added many new worlds, we are working on increased server capacity, implemented server full status so that new players aren’t putting people with existing characters at the end of an even longer queue, and are working hard to make the best character transfer options available.
I definitely hear the concerns which gwynhara summarized well.
I will discuss with the team and communicate any updates on these topics.
You should kick up a Support thread but I would do the following:
Hopefully that helps you get back to Aeternum!
I love that you posted Manimal, haha! Great suggestions.
That playtime is now tied to your character, and we didn’t roll back character data so that will be a battle scar for you.
Good news, we have finished maintenance and the world will be available again shortly but we need your help!
Get in and play and let us know if any issues remain, has everything returned to as it should be?
If not be sure to let us know here: Look me in the eyes and tell me the US-West Mag Mell server doesn't need a rollback - #40 by AllianceWebb
Good news, we have finished maintenance and the world will be available again shortly but we need your help!
Get in and play and let us know if any issues remain, has everything returned to as it should be?
Very interesting!
We will provide updates on Mag Mell here - Look me in the eyes and tell me the US-West Mag Mell server doesn't need a rollback - #32 by Lionhardt
To address issues reported on Mag Mell where wars triggered and completed prematurely, we’ll be continuing our downtime to roll the world back to 4:20pmPT, before this issue occurred. We will not be rolling back your characters or impacting character data. If you lost a home as a result of this issue that should also be restored to you.
When the world is back online, if you continue to see any issues after the rollback is complete please return to this thread and let us know: Look me in the eyes and tell me the US-West Mag Mell server doesn't need a rollback - #34 by NW_Mugsy
To address issues reported on Mag Mell where wars triggered and completed prematurely, we’ll be continuing our downtime to roll the world back to 4:20pmPT, before this issue occurred. We will not be rolling back your characters or impacting character data. If you lost a home as a result of this issue that should also be restored to you.
When the world is back online, if you continue to see any issues after the rollback is complete please return to this thread and let us know what you are experiencing so we can determine next steps.
When we have an estimated time back online I’ll provide an update here.
Sorry, I was responding to a different statement. I was referring to our target time to deploy character transfers.
I will definitely follow up with the team to see if there is any potential of region to region transfers in the future.