Perhaps you'd be willing to divulge the thought process behind prioritizing certain changes like character customization over horror 2.0?
As the original comment said, I'm not here to play dress to impress, I'm here for some spooks and to get some interesting interactions with the ghost. The ghost isn't going to stop mid-hunt and say "nice shoes".
I feel like horror 2.0 would add so much more depth to the game. While we don't know what 2.0 actually means or would change, there are theories and suggestion that can add a lot to Phasmophobia that other games are doing better as of this moment.
Your response, if you do respond, is appreciated