Original Post — Direct link

I bought Rainbow Six Extraction and am trying to invite a friend to use the Buddy Pass, but he cannot find out how where to download it from. I've watched him go to this link (Tom Clancy’s Rainbow Six Extraction | Ubisoft Store) and open Ubisoft Connect, but there is no store tab at the top of the Ubi Connect application and the link takes him nowhere. When he scrolls down to the free games section under the games tab, Extraction is also not there. I found online that it's an issue with buying things on Steam vs Ubisoft, so he unlinked his Steam account from his Ubisoft account, but he still doesn't have a store tab. He tried clearing his cache as well as reinstalling Ubisoft Connect multiple times. I saw the same issue on this forum but there was no solution after 5 days so any continued support would be appreciated.

over 2 years ago - Ubi-Froggard - Direct link

Hey @blackstonemercy

Apologies for the delay getting back to you on here but thanks for updating the thread already and glad your friend has got it now.

almost 2 years ago - Ubi-Akatsirin - Direct link

Hi @madmike_h8, sorry to hear you are also experiencing this issue.

Have you been able to try the workaround provided in previous messages ?

almost 2 years ago - Ubi-Deta - Direct link

Hey @war_crime669! Glad to hear that you were able to solve this issue 😊