Original Post — Direct link

Good afternoon. I've submitted a ticket with Ubisoft but will post here as well. I pre ordered the Deluxe Edition through Microsoft Game Store for the Series X. Pre loaded. When I went to play the morning of release it gets through the opening cinematics without a problem but after selecting VR training it freezes before I can select an operator. It then exits me to the desktop. I tried clearing my cache, reset, power cycle, and same problem. I tried creating a new profile on my Xbox and same problem. I tried creating a new Ubisoft account and same problem. I also tried removing the Ubisoft connect and unlinking my Xbox account and Ubisoft account. This gets me a cannot connect to server message and error code Juliett- 00000143. Have uninstalled and re installed twice now. The above is the only thing I get. No other game is having this problem, I tried a disc game and my oldest is playing Fortnite no problem. I'm located in the Central Time Zone of the USA. Very appreciative of any help, thanks in advance.

over 2 years ago - Ubi-Viral - Direct link

@nicholas532 Hey! Sorry to hear that you are experiencing crashing issues on Xbox Series X when at the VR training portion of the game.

Thank you for the troubleshooting that you have done already.

Do you have the option to skip this section of the game?

Additionally, do you have the ability to test if the game works on another console? That way we can identify if it is a console or account issue.

Thank you and we look forward to your reply.

over 2 years ago - Ubi-Froggard - Direct link

Hey @nicholas532

Thanks for the additional information you have provided. I notice you mention you have a storage device with games on. Can you make sure the game is installed on the Xbox HDD rather than this (if it isn't already) and also disconnect the other drive whilst trying to play and see if this helps?

over 2 years ago - Ubi-SpaceCats - Direct link

@nicholas532 Apologies for our delay in getting back to you. Can you please go through our Xbox Series X|S troubleshooting guide, to see if these steps help prevent these crashes?