Original Post — Direct link

Re: [game crashes after cutscene](/topic/129516/game-crashes-after-cutscene)
"After the cutscene of rainbow six seige extraction the game freeze and crash after 10 sec with no crash report or problem report"

Hello, I am experiencing the exact same issue as this user here, I have run the game before and have playtime on the same device, and then it suddenly started doing this, i have followed all of the instructions mentioned in https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

if i could have some assistance with this as i have not been able to play in months now.

Thanks in advance.

over 1 year ago - Ubi-DeskLamp - Direct link

Hey there @we_are_not_open!

I don't suppose you have multiple drives in your PC? If so, you will want to make sure that Ubisoft Connect and the game itself are both installed on the same one. Ideally they would both be installed on the same drive as Windows, but that part is less important.

If you're on Windows 11, please also try running Extraction in compatibility mode for Windows 10, and let us know if you're still having issues after that!

over 1 year ago - Ubi-Cintre - Direct link

Hey @we_are_not_open, thanks for your answer.

I would advise you to contact us through one of our private channels, so our teams can have a look at everything.

They're available on Twitter, Facebook and our Support website and will happily help you with your issue. Could you provide your MSinfo32, Dxdiag ?

Don't hesitate to poke us if you have any more questions.

over 1 year ago - Ubi-Deta - Direct link

Hey @we_are_not_open! Sorry for the confusion there.

You can find instructions to creating those files here. Please reach out if you need any additional help.