Original Post — Direct link

Can't unmute friend in squad.... Anyone else?

almost 3 years ago - Ubi-Mushy - Direct link

@celeroon Hey there, sorry to hear you're having trouble unmuting your friend! Have you confirmed that your friend wasn't muted on their end? What platform are you both playing on?

almost 3 years ago - Ubi-SpaceCats - Direct link

@celeroon Glad to hear you figured it out! 😊

almost 3 years ago - Ubi-Thrupney - Direct link

Hey there @jameswho00 , thanks for reaching out about this. I'm sorry to hear you've had trouble with muting in voice chat. I'll be happy to help. Can you answer the questions below for me?

  • What happens when you try to unmute the players in your party? Is any error shown?
  • What happens when you try to unmute yourself?
  • Are you partied up with people through the xbox itself, or just in-game in Extraction?
  • What sort of Xbox do you have?
  • You mentioned restarting the Xbox - can you confirm if you did a full power-cycle, as described in our troubleshooting guide?
  • Can you send me across some screenshots showing how the muting looks in-game? Here's our screenshots guide, and you can add them to the thread using the little picture icon above the posting box.


With this information, I'll be better able to find a solution for you. Let me know if I can clarify any of these questions 🙂