Original Post — Direct link

Every 3rd time I use a Stun grenade my game freezes for about 2 - 20 seconds and just closes itself. I play the game since release and this bug started about 2 days after launch, before I had no Problems at all. I'll try to play with the graphic settings to fix this.

almost 3 years ago - Ubi-Mushy - Direct link

Hi all! I've merged a few threads so we can better investigate this issue. Thank you for reaching out to report this!

The team has requested some system files to help look into this. Please create a support ticket and attach your MSInfo and DxDiag files, then update this thread when that's done. We'll be able to pull that up through your account and get those files up to the team.

Please let me know if you have any questions in the meantime!

almost 3 years ago - ubi-smash - Direct link

Hey @crachis207, I am very sorry for the headache this issue has been. The Dev Team is currently looking into this further. I was able to look into your support case to confirm that they have received this information for their investigation moving forward. While I do not have any further updates to give at this very moment, please stay tuned to our social media channels and our news & announcements page as well. We genuinely appreciate you bearing with us as the team continues to look into this further.

almost 3 years ago - Ubi-Thrupney - Direct link

Hey there @crachis207 , @felker_s , @KMProductionz , and @Wulfenburg - I really appreciate your reports of this issue, and I understand you're eager to have this resolved. We are as well! Our teams are investigating internally.

Particular thanks to @felker_s and @KMProductionz for your insights into when this happens - that'll be very valuable for our teams to know.

My sincerest apologies for the inconvenience while we continue our investigation. Let me know if there's any questions.

almost 3 years ago - Ubi-Mark. - Direct link

Hello @emperor413,

Sorry to hear that your game keeps crashing while using stun grenades.

I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update, we will let everyone know through these forums.

I also merged your thread with our megathread for better visibility.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

almost 3 years ago - Ubi-Thrupney - Direct link

Hey @jhewww , welcome to the forums! I've gone ahead and merged your thread with the one where we're tracking these unfortunate stun grenade crashes. Thanks so much for your report, and sorry for the inconvenience while we look into the issue - I understand it's a frustrating thing to be happening. Let me know if you've any further thoughts or questions in the meantime.

almost 3 years ago - Ubi-Thrupney - Direct link

Hey folks!

We've had confirmation that this issue should be fixed in tomorrow's maintenance 🎉

If after tomorrow's maintenance you continue to experience crashes when throwing a flashbang, please make sure you've completed the steps on our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. 

If the issue then persists after those steps, let me know 🙂