Original Post — Direct link

when i completed all 9 stages 100% with friends in Maelstrom. after extraction. the server went offline on 05/14/2022, but a message came up saying rewards will be delivered. but i logged in today 05/15/2022 i did not receive the diamond and neither did my friends.
I was live on twitch at the time.

time of the event:


Link: https://www.twitch.tv/videos/1483810460 in time 07:31:13

Link from the image that I did not receive the diamond: Tom-Clancys-Rainbow-Six-Extraction-2022-05-15-14-37 — ImgBB (ibb.co): (https://ibb.co/cTNQsbJ)

11 months ago - Ubi-Mushy - Direct link

Hey @khonshubr, thanks for reaching out. When you posted this we were still experiencing a degradation, but this should now be resolved. Can you confirm that your rank still hasn't updated properly?

11 months ago - Ubi-Keo - Direct link

Hi @khonshubr I'm sorry to hear that your rank still hasn't updated.

Could you please check again to see if it has updated yet as there may have been a delay.

11 months ago - Ubi-Mark. - Direct link

Hello @KhonshuBR,

Thank you for the update and for providing us with additional videos.

I'm sorry to hear that you haven't received diamond yet.

I already reported this issue to the development team for further investigation. Once we have an update on this, we will let everyone know through these forums and the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

10 months ago - Ubi-Keo - Direct link

Hi @jaycesaw I'm sorry to hear that you are also experiencing issues achieving Diamond on Maelstrom.

If possible could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

10 months ago - Ubi-TheBerry - Direct link

Hey @jaycesaw ,

As requested by @Ubi-Keo - could you please provide a video demonstrating the issue?

We can then pass this onto the game team for further investigation.

Thank you!

5 months ago - Ubi-DeskLamp - Direct link

Thank you for the update @JayCeSaw, if you could please provide a video showcasing the issue, we'll be able to include it in our report of this issue.