[2020] [Connectivity/Multiplayer]'Please wait, synchronising data' in T Hunt / Training Grounds

Originally Posted by stjohn1966
investiate try playing the game lone wolf ubi you guys might have a better understanding of what we are trying to tell you 2 weeks for you to tell us connectivity issue could be to blame rubbish

Hey. As I explained above, the answer we received regarding connectivity was general information, which can happen in all gamemodes.

We understand this happens in Lone Wolf specifically and this was easy enough to reproduce. The next stage is to implement a fix.

Originally Posted by stjohn1966
for me this only happens in lone wolf wolf pve when i play situations i get my renown but no stats change so who knows

Our apologies for this. We don't have an ETA for a fix at this time, but I can guarantee you that this is being investigated by our dev team, and we know how important this is to get fixed.

Enjoy your day!

Hello everyone!

I appreciate this is a frustrating issue, and our team continues to investigate.

As it currently stands - The error mostly seems to occur if you experience a connectivity issue during the match. You will see the "Synchronising Data" message, however you should still see your rewards when you next launch the game.

Another possibility is if there was a server outage / maintenance at the end of the match. This may result in you not receiving rewards however, and your stats are likely to remain the same.

I hope that helps clear some thing up while we continue to investigate!

Originally Posted by F-Y-Y-F-F
This is absolutely not true. Have you even read the posts here?

The issue happens 100% of the time when playing Lone Wolf and it is not occurring with any other game mode. In Lone Wolf you never get renown (win or lose) even when clicking onto next match, restarting, etc. Your game is broken for over two weeks now and you apparently have not only no idea how to fix it but also no true understanding of what the issue is. Please read the posts in this thread at least.

Hello. Yes, not to worry I have read the posts. Apologies for the confusion.

The information I provided was quite general, as players are seeing "Synchronising Data" under multiple circumstances.

We are aware that this does specifically affect those playing Lone Wolf & Situations. This investigation is still ongoing.

Originally Posted by Trigg-.-
I have the same issue, just bought the Battle Pass because of the boosters and 1 week booster to get some renown in Training Grounds.
The week challenges work, but the regular renown doesnt.

throwing money in the trash, nice

Hey Trigg-.-,

Thank you for getting in touch and sorry to hear you're also impacted by this.

Do you also have any clips or screenshots for us to further send over to the team?

Thank you!

Hey there guys,

dipu1014 & DueIxst-., I've merged your thread here as it is for the same issue and has had updates from both players and staff.

And apologies to those who expected this to be resolved in today's patch.

At this time, we don't currently have any ETA for a fix and at this moment it is still being looked into, sorry for the delay and inconvenience caused!

Originally Posted by F-Y-Y-F-F
Ubi-TheBerry, is this affecting players universally or only some players? When the people at Ubisoft play Lone Wolf does it happen to them?

Can you give us any further info on the issue other than you are looking into it?

Hello F-Y-Y-F-F,

As this is being investigated by the game team themselves, I'm afraid we don't have any further details to disclose at this time.

Any additional news or information we receive, we'll be sure to post here!

Originally Posted by F-Y-Y-F-F
Thanks.

Have you played Lone Wolf? Does it happen to you?

Hey!

I myself have certainly experienced this in-game when playing Lone Wolf, as I'm sure plenty of the game team themselves have come across it.

Rest assured they are looking into this and what can be done to try and resolve it.

Watch this space for any updates as we get them, thank you!

Thanks for letting us know, I've passed this onto the team to be sure!

At this time, our team is still looking into a solution. When more information regarding a potential solution is provided by the team, we'll be sure to post any updates here.

Furthermore, getting video and screenshots of the issues occurring is always helpful for investigations. The more we receive, the more our team will be able to best understand how these issues look for various consoles, setups and sessions.

Hey guys!

Apologies if this has been taking longer than anticipated.

I can ensure you that our game team is actively working on this and are trying to get the issue resolved at the earliest possible convenience.

Thank you for your patience in the meantime.

Originally Posted by InkFromAStone
It's happening for me rn. PC, updated version. Happening all day.

Thanks for bringing this up InkFromAStone.

We understand the frustration this may cause and as mentioned previously, will look at getting this resolved ASAP!

Originally Posted by Lucius_Wildiron
How do I go about checking my NAT status? Can't seem to find it anywhere in game

While there was once a way to check NAT type in Siege, that option is no longer available. You may be able to get in touch with your Internet Service Provider to receive further information and insight on your NAT type and connection overall!

stjohn1966 and Stinger_a1: I do deeply apologize once again for the inconvenience that this has caused you. Your disappointment and frustration is completely valid here, and I understand how disheartening this must be considering it so greatly affects your gameplay experience. Once again, please do not hesitate to grab screenshots and videos of this and upload them in a case at support.ubi.com. Our support agents would be more than happy to share these with the relevant teams to aid them in their investigation on this issue!

Additionally, if you have already tried completing our connectivity troubleshooting guide in full, please include a screenshot of your port forwarding configuration in your case for our team. Thank you!

Originally Posted by F-Y-Y-F-F
With respect, asking the community to provide you with screenshots and videos is insulting to those suffering from the issue. Let's be clear this is not a port issue, you can put your computer (through your router) into DMZ (all ports open unrestricted) mode and you still suffer the issue. And how many screenshots or videos of the "Please Wait, Synchronizing Data" screen do you really need? It is the same simple issue for everyone playing Lone Wolf.

Let's put it as plainly as possible. Ubisoft broke something with the game when it released the first October update. Therefore what Ubisoft needs to do is examine that update and determine what it broke and fix it. That's what you can tell your development team, fix what caused this in the first October update. Ubisoft needs to stop looking outward at the users and start looking inward at its programmers.

Thank you, I completely understand your frustration.

As advised we are investigating this and will be in touch as soon as we have an update.

Hi riddikk011! Thank you so much for providing this additional information. Firstly, to address your BattlEye question, these banning notifications appear all throughout the game no matter what mode you are playing in. They do not pertain to a player that may be in your match, not that there are any in Lone Wolf. Secondly, I will certainly report the details you have provided to the relevant teams to aid them in their investigation on this problem! I can also share your feedback with them as well so they understand how frustrating this is for our players. Thank you once again!

Originally Posted by Sam_Strast
It's been 24 days, heading for a month, of *no fixes* for the "Please Wait, Synchronizing Data..." endless loop in Lone Wolf.

This game has been updated two times since the October 6th update broke the "rewards" system.

It should've been fixed before the first weekend after the 6th. Why? A Google check shows this SAME issue has been reported since 2015, in fact, the same month of the release of the game (December, 2015). It has appeared ("Please Wait, Synchronizing data.."), from what I can tell, every year since then. It is a recurring, therefore, "known" issue. All platforms are affected apparently.

Check out: https://www.pcgamesn.com/rainbow-six...ing-issues-mmr

This goes back a year: https://steamcommunity.com/app/35955...2002763384539/

This goes back four years: https://twitter.com/ubisoft/status/6...467842?lang=en

I've already opened and closed a ticket with Ubi-Support; no resolution. It's Lone Wolf only as "Squad" and online seem to work as normal. It's not anyone's connection, etc. It's their patch, on October 6th, which broke the rewards system.

Asking for more screenshots and videos is pointless. It's a *known issue* which should've been fixed three and half weeks ago. Polite support responses are nice, but a fix is the way to go. A fix...for a known issue.

It couldn't possibly still be "under investigation" after almost a month. How about just saying what's really going on vs. blowing smoke.

Issues can come up again sometimes after being resolved previously, so it happening a year ago, or 4 years ago will have been resolved previously, but it's not a simple fix of just pressing a button to resolve it or making the same change as last time. So when we say it's a known issue, we mean it's a known issue currently, and when we say it's being looked into, it is. We only get updates from the dev team when they know when it will be resolved, or if they need any more information, files, videos etc, which at the moment, they're not asking for, so we haven't been asking for it here either.

The cause of the issue is still under investigation and I'm afraid we don't have any more information on it at this time, but rest assured it has not been forgotten.