[2020] 43/5000 There was a problem with the ownership of this game

Hey uckilobirmilyon! I apologize for any inconvenience this error may have caused. If the game has been activated on the wrong account, you will need to contact our team at support.ubi.com to see about getting it transferred. Support is not able to go about this process over the forums, so opening a case to discuss this with our team would be your best course of action. In your ticket, please be sure to provide the username and email for both Uplay accounts -- the one that the game was activated under and the one you want the game under. If you are unsure of the details for the account that currently has the game under it, please navigate to the following directory on your PC:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Then, grab a screenshot of this folder's contents and include it in your ticket. Our team would be glad to investigate this further with you. Thank you for your patience!

uckilobirmilyon: Thanks for letting me know! What is your ticket number? I would be glad to review it further.

Originally Posted by uckilobirmilyon
Heeeeeeeeeeeeeeyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy y

Hello! I'm sorry for the delay in your support ticket!

I will respond to your support ticket personally. Hopefully that will get the ball rolling for you and we can get this resolved quicker

Originally Posted by uckilobirmilyon
please let's solve this problem now

Please bear with me, I am getting back to you as soon as I can.

Our email support team are currently very busy so I'm trying to speed things up for you.

I have emailed you once again!

Originally Posted by uckilobirmilyon
I answered your mail

Thank you, I have just replied to you now.

Let's please keep all future contact within your support case, to avoid spamming this thread. Either me or another support agent will respond to you once you reply.

Hey avseq.dat.01!

Apologies if we're unable to get back to you immediately. If you are looking for a quick service, you can try our live-chat support.

To add, I've looked into the screenshots you provided and would like to ask you to refer to the following article for steps on how to do it, as we need your screenshots for proof of purchase to be exactly as the last image displayed in the article.

Once attached, let us know and we will have a look!

Originally Posted by avseq.dat.01
I reloaded the screenshot

That's great, I can see you have indeed!

Could you advise me since when did you start receiving ownership issue? Was it possibly after you purchased additional content for the game?

Originally Posted by avseq.dat.01
may be. I bought it for 5 years. It's been about 2 weeks, my fault I logged in from my side account

It would really be helpful if you could try and recall since when did you notice it happening as it will then help us to identify whether this issue is additional content related. If it is, then transferring your additional content may help to resolve this since it appears that there is a copy of Rainbow Six: Siege game in both of your accounts.

Hey avseq.dat.01, I apologize for the delay. Please send me a PM, so that we can continue discussing your accounts in private. Thank you!

Originally Posted by avseq.dat.01
will you solve this problem?
you write a message and leave

These forums are not the best place for us to discuss you account privately. If you can continue this either in the PM as UbiKoreanBBQ advised or via a new case we will be happy to help and will respond when we can.

We do not want to spam this thread any further to ensure it remains helpful and efficient to others in getting them the support they need.

Originally Posted by avseq.dat.01
I already have 2 support requests. What more do you say open a ticket. nonsense

I understand your frustration. I can assure you we will help as soon as we possibly can. We however cannot discuss your account here.

Thank you for your patience

Originally Posted by avseq.dat.01
Thank you

You are more than welcome!

If there is anything not account related we can help with further on the forums just let us know as we will be more than happy to help you

Hello avseq.dat.01,

I'm sorry for the delay in your transfer case, I've given your case a push to the right queue to help, thank you for your patience.

Please check your email inbox when you get the chance.

Originally Posted by avseq.dat.01
you disappeared again. ok i don't want help anymore i'm so bored

Hello there,

As publicly displayed on our support site; we are experiencing much higher than normal contact volumes, so patience is appreciated while we work on responding to all players as soon as possible - rest assured your case has not been ignored.

I have responded to your case if you could kindly check this when you're next available - should you wish to proceed.

Thank you