Original Post — Direct link
I purchased Tom Clancy's Rainbow Six Siege Deluxe Edition which contains an add-on named YEAR 1 OPERATORA PACKAGE. So this add-on works about 2 month. Today I logged in the game and the operators that the add-on contained are locked.

Sorry for bad english (I am from Hungary). I hope you can understand it. Thank you for advance for helping me! I play on XBOX One
9 months ago - UbiKoality - Direct link
Hey everyone! I deeply apologize for the worry that was caused by this inconvenience. This was a known issue after the game's latest patch, but it has since been resolved -- which you can see here! You should be able to access your content now, but if you're still having trouble please reach out to the team at support.ubi.com. Thank you all!
8 months ago - Ubi-Ginge - Direct link
We're currently looking into reports of players with missing content.
To help our investigation, can you please answer the following questions -

• What platform are you playing the game on?
• What is the missing content?
• When did this begin?
• Is any of this content shared to/from another account?
8 months ago - UbiKoality - Direct link
Noziruh: Thank you for that information! Do you own any of the Year Passes (Year 1, 2, 3, 4)?
8 months ago - Ubi-Redbeard - Direct link
Hey anilolkawaii,

If you're still missing the content, please create a case on the website here so we can look into this for you.
7 months ago - Ubi-Houck - Direct link
Originally Posted by Abluecup
Ps4
Missing content: Y1 Operators
When did this begin:March 17 2020
Is any of this content shared to/from another account: Yes, off of a different account .
Thanks for providing this information, Abluecup!

I am sorry to say that this content is not cannot on PS4.

Please see our article here.

Thanks!
5 months ago - UbiKoality - Direct link
Flinds, have you tried reaching out to our team at support.ubi.com about this?

Mukoopa, I would suggest reaching out to our team at support.ubi.com or on Facebook and Twitter so they can investigate your account further to see what happened. Thank you!
3 months ago - Ubi-WheelyDuck - Direct link
Hey iChandrian,

I would advise reaching out to our support team who will be able to take a deeper look into this for you.
3 months ago - Ubi-Karl - Direct link
Originally Posted by FederalNinja25
Platform:Xbox One
Missing content: year 1 and 2 operators
Began: I first noticed it today
Any shared content: yes from my friends account the operators not the game
Hey FederalNinja25, thanks for reaching out and welcome to forums!

As stated in the following article, players can share operators only with profiles that are on the same console.

Hope this clears the confusion. Should you have any questions, let us know!
about 2 months ago - UBI-Froggard - Direct link
Hey,

The way content sharing works on console was updated in patch 4.4.0 to correct an issue.

On Xbox, only the Year Pass operators can be shared between multiple accounts on the same console.
Operators obtained from a specific game version will only unlock on the account that bought the game.

On PS4, operators cannot be shared at all.
Additional skins or charm purchases can't be shared and only unlock on the account that bought them.

If you bought the operators on your account and believe you are missing them, please reach out through a support ticket / live chat for this here with images of your purchase showing the account it was bought on.

You can also private message us on Twitter or Facebook if you prefer.
about 2 months ago - Ubi-Karl - Direct link
Hey Sebastian98584,

Thank you for reaching out to us and welcome to forums!

In this instance, we would need you to provide us with a full and uncropped screenshot showing a record of purchase for your Year 1 Operators by following steps outlined in the following article. We would need you to reach out to us via one of the following channels by explaining the issue and sending this screenshot over, which will be requested:

1. Support website
2. Facebook
3. Twitter

Hope this helps. Should you have any questions, let us know!
28 days ago - Ubi-WheelyDuck - Direct link
Originally Posted by SharpList813009
i am having same problem i had it yesterday an
d now there gone
Originally Posted by multicolorlemon
PS4
I'm missing the first year operators.
Bought Tom Clancy's Rainbow Six® Siege Deluxe Edition on september the 11th. From the start and worked hard to unlock the first year operators.
No shared content.
Hey guys,

Sorry to hear that you are having this issue.

In your case I would suggest trying the steps that Ubi-Karl suggested.

We want to get to the bottom of this for you and this is the best way at this stage

Originally Posted by Ubi-Karl
Hey Sebastian98584,

Thank you for reaching out to us and welcome to forums!

In this instance, we would need you to provide us with a full and uncropped screenshot showing a record of purchase for your Year 1 Operators by following steps outlined in the following article. We would need you to reach out to us via one of the following channels by explaining the issue and sending this screenshot over, which will be requested:

1. Support website
2. Facebook
3. Twitter

Hope this helps. Should you have any questions, let us know!





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