[2020] [Bug/Glitch]Operator stats are not updating in-game

Hello!

Apologies for the inconvenience everyone. Ubi-Milky recently re-opened the investigation with our dev team, and they are looking into this for us.

For anyone new to this thread - Please comment if you are experiencing the issue, so we can let the team know who is affected.

We will do our best to notify you all once this is resolved! Thank you!

Thanks for the further updates guys!

I've passed your details onto the team who are continuing to look into this.

Originally Posted by Xevhh
my username is Xevhh i play on pc and my operator stats are not updating. My kd is changing but my operators stats arent is there anything I can do to fix this?

Hello!

This is still under investigation at the moment, I've passed your details onto the team!

Sorry for the inconvenience!

Originally Posted by Morphine.TR
Hİ i have a big problem my operator stats stopped im on pc. My mute at 1 kill ?! amd last week i played so much mute i said to ubisoft support and they said'Thanks for confirming that.
We're currently investigating this issue' but i still waiting for 48 hours ... pls help me!

Hello Morphine.TR,

Welcome to the Forums.

At the moment, the issue is still under investigation.

We do not have any further information at this time, we'll post any updates on this as and when we have them.

Sorry for any inconvenience!

There's nothing you need to do, no. It's an ongoing issue that the dev team will need to resolve.

Originally Posted by Zunawe
Possibly not adding any new info at this point, but I've been hitting the stats api myself for a few weeks now. Haven't checked in-game. For a couple weeks, operator stats have not been updating at all. After any given match, general stats, weapon stats, and match stats have been updating correctly and immediately. (Actually, terrorist hunt stats were also broken entirely for me since the after match summary doesn't successfully synchronize.) This was true for anyone I hit the api for. Since the Y5S3.3 patch, none of the stats have been updating. Everyone's stats have been the same for a couple days. I've checked my own account, 3 or 4 friends accounts, and also a few streamers including KingGeorge and MacieJay.

EDIT: When I was trying to figure out what was going on, I did also notice that the number of kills from the sum of all operators was lower than the number of kills reported in the general stats.

EDIT 2: It looks like I am getting some updates right now, but it seems inconsistent. Could be on my end. Operators definitely not updating.

Hey Zunawe!

Thank you very much for your thorough insight on the issue.

As Ubi-Froggard suggested above, this issue is known and our game team is actively working on getting it resolved, therefore I will ensure the information you've provided gets passed along accordingly.

Should we have any updates, details will be posted here, in our official forums, so keep an eye and thank you for your patience in the meantime!

Originally Posted by Flippycase
Yeah, I have just switched to PC and my stats are not even showing I have zero hours with any of the heroes.

Hey Flippycase, I am sorry to hear about this as I fully appreciate the frustration this can bring, and as advised earlier, we're working on getting this resolved as soon as possible so thank you for bearing with us for the time being!

Originally Posted by s999x
Does the game still count the kills I made the last weeks?
This bug affects all players I talked to since weeks, will it be fixed with the uodate tomorrow?

Hey there

I am afraid I have no information on this at this time.

We will update everyone as soon as we have an update

Hello everyone, apologies if you have been experiencing this issue with your stats not updating.

To be certain that this is not a synching issue with our servers, would you please make sure to try our connectivity troubleshooting steps by platform to maximize your connection to our Siege servers, here -

PS4 - https://ubi.li/12soI
XB1 - https://ubi.li/dy5LX
PC - https://ubi.li/YPwnl

Can I ask what game mode this effects you in and have you been able to test all game modes?

How often do your stats not update in Siege?

Do you also receive renown after completing these matches or not?

Please let us know on the above and we will do our best to report this to the team who are currently investigating this, thank you.

Of course NRC_Zorii.-, every little helps thank you.

If you can I will post this in our investigation report, I can bring it to the game teams attention, you may narrate it too if you would like. Try to make only a few minutes long if you can please, thank you

Thank you for letting us know this DarkLogic500, I will add this to our investigation to let them know that you still receive renown and MMR but it affects trophy/achievement progress too.

Could you try restarting your game and seeing if it then counts your progress?

Hey verylargesock, thanks for getting back to me on this. I have chased this up with the QA team and fingers crossed we fix planned for this on the next seasonal update soon, S4.

I will merge these threads together to update the rest of our players affected by this too.

Hello everyone!

I don't have any further updates on the issue at this time. I just wanted to inform you that I have moved this from our general Player Support section and in to our PC sub forum.

This may affect other platforms too.

Thank you!

Originally Posted by hacks.exe.
i have the same exact issue its been like this for a while now and even on 3rd party sites it doesn't update. btw im on ps4

Hey there,

Thanks for letting us know.

This is still being looked into.

Please keep an eye on upcoming details on the game and patch notes for any further updates.

Sorry for the inconvenience!

Originally Posted by Ameerre00
This has been a problem for a while now. I cant get any trophies because of this.

Hey there Ameerre00,

We do understand the inconvenience and hinderance this is causing and we are working to resolve this as soon as possible!

Hey Trax.Stnger! This issue is still under investigation by the Rainbow Six teams! I apologize for the inconvenience caused by this.

Originally Posted by SixAttorney7797
How do I fix this

Hey SixAttorney7797,

As advised this is currently under investigation.

Once we have an update we let players know

Sorry for any inconvenience

Originally Posted by Ameerre00
The problem is kinda fixed, its just that it didn't count the other times I played with an operator so I have to grind more.

Thank you for your update Ameerre00.

If there is anything else we can help with at all just let us know