[2020] [Ubisoft Account]Banned for no reason

Hey JoufulKiller,
Our support team are unable to revoke or shorten temporary bans I'm afriad. It's unlikely the phrase you typed in chat would have been the cause, as bans are put in place for breaches in our code of conduct.
The length of ban you received will have been for multiple instances of a breach in our code of conduct, please bear in mind bans can be retroactive.
For your reference, please check our full code here.
Thanks.

Hey berm, I'm sorry to hear that. I'd advise caution if you are unsure of what someone is typing in chat, as we are unable to revoke or shorted temporary bans.
If you suspect anyone is in breach of our code of conduct please do continue using the in-game report feature so we can investigate.
Thanks.

Hey there, please be advised bans are put in place for breaches in our code of conduct.
For temporary bans, please be aware this cannot be shortened or revoked.

Apologies for any inconvenience.

Thank you for your feedback, however please be advised this is not in error.

Hey, lil_miko!

Sorry to hear that you were temp banned. I would advise you to check your system to ensure nothing is on it that may have triggered this ban as the next ban may be permanent.

We are unable to remove temporary bans so you will need to wait for it to be over before being able to play again.

I would also advise you reset your account password and set up 2 Step Verification to ensure no one else is accessing your account. You can find how to set up 2 Step Verification here:

https://support.ubi.com/en-GB/faqs/0...-Verification/

Thank you.

Since you received in-game notification that the temporary ban was placed as a result of cheating, then that would be why you received the ban. Unfortunately, there are no further details regarding the sanction that I'm able to disclose. My main suggestion would be to do as Ubi-Viral suggested and further secure your account by setting up 2-factor authentication and resetting your password. Thank you so much for your patience!

Hey PAe_Yim,

Was the ban permanent or temporary?

Hey, ImAldero!

Those penalties are issued server-side by an automated system and cannot be overturned. For more information, please see this article:

https://support.ubisoft.com/en-GB/Fa...nbow-Six-Siege

Should you, however, encounter Disconnects on a regular basis, we would like to suggest the following steps:

https://support.ubi.com/faqs/0000231...ainbow-6-Siege

In regard to your loss of MMR, we are unable to recover this sorry.

Hey, SKV1.GaminGuyLV!

The abandonment penalty is issued server-side by an automated system, this is not able to be overturned. For more information, please see this FAQ:

https://support.ubisoft.com/en-GB/Fa...nbow-Six-Siege

Should you, however, encounter further Disconnections on a regular basis, we would like to suggest the following steps:

https://support.ubi.com/faqs/0000231...ainbow-6-Siege

In regard to MMR, I am sorry to say we are unable to recover this.

Hey there,

I am sorry to hear that you are getting kicked from games by BattleEye.

Are you being removed from every match? Does it always result in some kind of temporary ban?

Can you try launching the game following a clean boot?

Thanks for getting back in contact and sorry to hear you are still experiencing these disconnections triggered by the Battleye system.

To see whether this is caused by another program you have running on your device I would advise to disable any background applications as advised here and see if you still receive these disconnections.

If you are still being removed by Battleye could I ask you to contact us directly with your system reports as advised in the FAQ guides below.

Generating a DirectX Diagnostic Report

Generating a Microsoft System Information Report

Hey, TheLordPEDR0!

This could be attributed to latency. At any point were you disconnected and got an error code?

Please understand that temporary bans are not lifted or reduced,

Thanks

Thanks for getting in contact and sorry to hear you received this temporary suspension due to a connection issue.

I will certainly forward your feedback to our game team for further review, but in the meantime could I recommend working through our connectivity troubleshooting as we have had many reports that this helps provide an improved service.

Hey, NikolkasekF!

Welcome to the forums!

If this is a permanent ban then it is not able to be removed. However, if it is a temporary ban then you will need to wait until the ban is over before being able to play again.

Thank you.

Hey,Zabberwock.-!

Welcome to the forums! Sorry to hear of your connection issues and as a result you receiving a ban. I am afraid support are unable to removed these bans.

I would advise you follow the steps from the link below to troubleshoot your connection issues:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If the issue persists it will be best to speak to your internet service provider to see how they can help improve your connection as we are unable to remove these bans and continuous disconnects will result in further bans.

Thank you.

Hey, Allu350!

Welcome to the forums and sorry to hear that you were removed from matchmaking. I understand that this is frustrating and I am sorry to say that we are unable to remove these temporary bans.

In regard to getting removed, it is not possible to provide your reasoning as to why you were removed. Most of the time this is a connectivity related issue such as a drop in bandwidth. It is recommended to take steps to ensure your network is in the best health to play, you can do this by following the link below:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If you need further help please get back in touch.

Thank you.

Hey apoc4lypse2! I am so sorry to hear that you received bans from your games! Were both times attributed to "team kills"?

Hi PushinAir247, I'm terribly sorry that you were banned mid-match. Can you let me know if you cancelled out of any prior matchmaking queues, or quit from previous ongoing matches?