[2020] Can't Activate Twitch Drops

Original Post — Direct link

my Ubisoft ID is: Hidden_Troller(first one)、XI_BIE(second one)、SekiBetu(now using)

4/11/2020 update: it is very easy to reproduce this:

1. register a twitch account A
2. activate A's twitch drops here https://drops-register.ubi.com/ with your ubisoft account
3. register another twitch account B
4. try to activate B's twitch drops here https://drops-register.ubi.com/ with the same ubisoft account
5. you failed to activate B's, you can only use A to get twitch drops

i know it is a safety design, but i really forget my account A, and i cant activate twitch doprs with my account B since 2018(2 years ago)

the F12 dev tools now response me this:
https://imgur.com/t3wn2Rk
https://imgur.com/YFprLUb
{"hasError":true,"identifier":null,"isActivated":f alse,"deleted":false}

"false" to "isActivated", "true" to "hasError"

and I've just uploaded a video to help you guys to understand what is happening:
https://youtu.be/2Pf8s0fb0T4

as #21 "h1ddeN-." said

I've had the same issue since mid 2018, contacted support multiple times, they are "investigating", guys to be honest with you I don't think this will ever be solved unless one of 2 things happen: either Ubisoft starts using a new drops system wich it won't happen, or twitch deletes the account you first ever linked. Or you get a new Ubi account

the only way to fix this is to have a new ubisoft account,
think about this,
what if someone hacked my twitch account and i cant take it back because i didnt take some safety measures?
then he can stop me from getting twitch drops forever?

this is so dumb,
i have my ubisoft account, and i have my current twitch account, but i cant activate twitch drops because i lost my old twitch account?
it‘s like i lost my credit card, the bank told me that i can't replace for a new one because i lost it, for safety reason they can't give me a new one.

over 5 years ago - Ubi-Baron - Direct link

Hi Hidden_Troller

For assistance with this I'd advise speaking with the Support Team through the site here. They should be able to look into this and provide you with assistance.

I removed the email address from your account, as this is a public forum and that information would be open to anyone.

Thank you

over 5 years ago - Ubi-Baron - Direct link

Was it just the Major charms you were after or was it a Streamer Charm?

Thanks

over 5 years ago - Ubi-Baron - Direct link

Thanks for the clarification, are you trying to activate it on a different Uplay/Twitch or is it the same one?

over 5 years ago - Ubi-Baron - Direct link

Ok thank you

If you haven't already, please speak with the Support Team through the site here for further assistance.

over 5 years ago - UbiGabrinth - Direct link

I see that you have had the charms from the R6 Major added to your account as of 8/20.

over 5 years ago - Ubi-Bandicoot - Direct link

Originally Posted by C1tizen173
I created case in AUGUST 25, 2018 6:17 AM
No one answers
P.S. Sorry for mistakes. Eng is not my native lang.

It will get a response but sometimes wait times can be slightly delayed, what is your ticket number?

over 5 years ago - Ubi-Bandicoot - Direct link

Originally Posted by C1tizen173
06851403

It hasn't been ignored but the Russian queue can be quite busy, it will get a response as quickly as possible

almost 5 years ago - Ubi-Redbeard - Direct link

Originally Posted by IvyLace
I'm having the same issue as ArchBoris, with I think the same error.

Clicking the "Activate my account" button causes it to be grayed-out. When I check the console in Chrome (F12 -> Console), it displays the following error code:

I opened a ticket with Ubisoft support today, so hopefully some resolution to the issue can be found.

If there's any update, I'll post it. For those searching for this same issue via Google, I'll just throw in some key words: siege, ubisoft, twitch, drops, error, glitch, activate my account, uplay, account, register, registration, problem, gray, grey, grayed, greyed, out, cannot, can't

If you can provide me with your case number, I can forward it on to the team for investigation.

over 4 years ago - UbiGabrinth - Direct link

Thanks for letting us know that helped you! If anyone else tries this, please send me a PM and let me know if it helps

over 4 years ago - UbiMorning - Direct link

Hey there! As of now, the issues regarding Twitch linking should be resolved. If you are still having problems, please submit a ticket for assistance. Thank you!

over 4 years ago - Ubi-Litten - Direct link

Hi there, sorry to hear you have experienced these issues. I have checked the details you have provided and can see you have an open support ticket to have this investigated. If you watched the Raleigh Majors (or any other for that matter) on the correct Twitch account which is linked to your Ubisoft account, you should have received a notification via Twitch stating which charms you are entitled to. If possible could you provide a screenshot of this to your case as advised in the following guide.

If you have any further queries could you please contact us directly onTwitter or Facebook or through your case as we would not be able to discuss your personal account details via this public forum.

over 3 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by KPOMKA
same same, although it shows in my settings that my ubi acc and twitch connected, I don't get any drop, and its still written "Enable in-game Drops with Account Link." - after I click at "acount link" line it tries to connect via "Click the « Activate my Account » button below to confirm your participation to receive rewards." it shows "You have successfully activated your account for drops rewards." - BUT again nothing changes, no drop and no connection. Hyper Scape Crowncast works fine

Sorry to hear you are having this trouble.

Have you tried another browser and internet connection? If so would it be possible to link us a video so we can see exactly what steps you have taken and what you are seeing? Our team can use this to investigate the exact cause.,

over 3 years ago - Ubi-Milky - Direct link

Hello SekiBetu, apologies if you have mentioned this previously in this thread and if I missed it but do you have any support cases made about this that I could look into?

For anything related to Twitch or Ubi Drops we would redirect the player to our Support Site or social media support then we can give players the individual attention they may not get immediately on the Forums, this is usually how we would approach anything to do with a players account, as we can help link and unlink third party accounts such as Twitch and see if they are linked to another account by mistake.

Have you previously tried reaching out to our Twitter, Facebook or Ubisoft Support website to make a ticket?

EDIT: For any future posts about missing Twitch content or the ability to link your Twitch account, please read our post about this on what you can do, here -
https://forums.ubisoft.com/showthrea...from-your-game

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