Original Post — Direct link

Game is crashing if I fast travel or not in Ravensthorpe so cannot progress in game. Playing on ps4. Game and ps4 both updated. Has been crashing here for me for over a week.

almost 2 years ago - Avanya - Direct link
It's hard to say what's causing the crash for you. I suggest you post on the official forums[forum.paradoxplaza.com] and upload your output/player log there after a crash, so we can see what's happening and hopefully find a solution.
almost 2 years ago - foodprinter - Direct link

If you experience crashes please submit a ticket to CS. Make sure to include WGCheck report to the ticket.

almost 2 years ago - Ubi-Karl - Direct link
Hey PapaKoutz,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

To get a better idea about the issue you're having, could you advise whether you happen to receive any error message when crash occurs, and also, does your game crash on launch or whilst in-game? If it is whilst in-game, did you notice whether there are any particular actions you do in-game prior to it?

In the meantime, taking into account that you have done a number of troubleshooting steps, have a look at the following article and try completing the ones you haven't yet, to see whether issue persists.
almost 2 years ago - Ubi-TheBerry - Direct link
Originally Posted by PapaKoutz
Yes, so usually at the start of the mach/round and one time just on the menu screen, also no, no messages only the ususal ''Oh no your game had crashed''
Hey there,

Thanks for letting us know!

Have you had any luck after trying those troubleshooting steps?

If you're still having issues, please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!
9 months ago - AndrewT - Direct link
If this crash is reproducible from a save game file, if it a clear game bug and you are all set to report it as such! Please make a new thread in the official Bug Reports forum here:
forum.paradoxplaza.com

Stellaris: Bug Reports

Found a bug? Does something seem odd? Share it and it will be investigated! forum.paradoxplaza.com forum.paradoxplaza.com
That's where our QA people gather and qualify bugs to send on to the developers. Please make a detailed report there, and attach that save game file, plus any steps QA need to do to trigger the problem.

Then just put that save aside, and try it as you see new game patches come out.


Sorry for that problem!  
8 months ago - /u/Kendja - Direct link

Can you check if you using the latest version? Is there any errors?

What is your OS?

7 months ago - ubi-smash - Direct link

Hello @tolkyyn, I'm sorry to hear this is happening in Valhalla right now. What platform are you currently playing on this happens, and is it occurring in the exact location in-game, or has it been random for you?

7 months ago - Ubi-Keo - Direct link

@Tolkyyn @balderogue I'm sorry to hear that you are both experiencing crashes whilst playing the game.

Can you both please go through the PC troubleshooting steps in the support article here then try again.

If the issue still persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you. 

7 months ago - Ubi-Keo - Direct link

@tolkyyn You're welcome, I hope the troubleshooting helps to resolve the issue.

7 months ago - Ubi-Keo - Direct link

Hi @neens___ and welcome to the forums.

I am sorry to hear that your game is crashing.

Can you please go through the PS4 troubleshooting steps then try again.

If the issue persists can you confirm the following:

  • What happens when the game crashes? Do you get the standard crash error report on the blue screen, does the console turn itself off or does the screen freeze?
  • Did this only occur since the latest game update?
  • Does the game only crash when you fast travel or leave Ravensthorpe?
  • Is the game installed on your internal HDD or an external HDD?
  • Do you own a disc or digital version of the game?
  • Do you have a PS4 or PS4 Pro?
  • Had you experienced a crash in your game previously before this started to happen regulary?
  • Have you tried loading a different save to see if the issue persists? If not please try this
  • What is the current main quest that is available in your quest log?
7 months ago - Ubi-Keo - Direct link

Hi @longjohn119 thanks for providing a solution that helped to reduce the crashes for yourself, this may help any other players who are experiencing this issue.

4 months ago - UbiYubble - Direct link
When did this issue first start with you?