We, the players, really appreciate your effort to keep the game afloat even through the negativity on our part (I am guilty of this as well). Hopefully, you will understand that the complaints on our part are there only because we love this game and wish for it to continue and evolve with time. Old players, who leave because of the bugs, make us worried about RoCo's future.
Please, don't give up on RoCo. Give your best effort and we will give our support and love. Peace.
I have no intentions on giving up :) I know our efforts won't necessarily make everyone happy(an impossible task for sure) but we work tirelessly to make RoCo the best it can be. Everyone here and on other community fronts are engaged because they love the game, we do as well!
Thank you for taking the time to put out a response regarding this, Jared. You will have to pardon me for being a little skeptical.
We know about the bug and we know your team is still working on it. What we don't know is why the rewards were removed all the way. There was no warning or informing on RoCo's part about it. We don't know when we can expect it to return. If you would include the information in twitter or here or in the patch notes we would know what to expect. Right now, we are in the dark.
If the removal was not intentional, and if they (login and seasonal awards) are supposed to come back with the fix, will we get back the awards we had to miss because of this bug?
I don't blame you for being skeptical, from the outside looking in it can be frustrating(and it's equally frustrating on our side, trust me on that).
We weren't entirely sure why such features broke down despite working untouched(frustration point here), but do understand that sometimes code can deprecate. Things not made robust tend to break down or a fault in the system makes itself known, hence we are rebuilding it and working to bring those things back. Our players deserve to have such engagement features and be rewarded for their time.
I apologize on the poor optics on this issue, not our best effort I admit. We'll correct that and will post progress as we make it.
For the last bit, not entirely sure, I do want to suggest that we have a "make good" effort for players once we fix it. Need clearance and to figure out what that "make good" will be.
And event pass experience? I mean from daily and weekly quests. It will be very hard to complete event pass for casual players without bonus XP from quests. If it's not possible to fix soon then maybe it would be fair to activate BP XP boost?
We're rolling out a fix for the XP not being given out from dailies and weeklies. We're also kicking out a 2X XP event this week to help players catch up
Daily and weekly BP XP from contracts are bugged (NO XP AT ALL!!!) and they STILL have not acknowledged it cause it probably does not make them money/cause them legal issues /u/RocoJared
Not the best take here. We are looking into this, first I've heard of this issue(I'm talking with QA) and I'll work to get this resolved.
Intentional? No. Being Fixed? Yes
We are currently investigating and fixing any issues that we can find with the servers that we are able to resolve. You guys helped me be loud enough to make these efforts happen sooner! Keep giving us data whenever you encounter server issues! Recordings and MatchIDs are the most helpful here :)
We'll let players know once we've fixed the system and re-enable our ranked queues.
Do you have a timeline? Because I'll hold off doing placements if it's going to reset anyways. Also I try to get my friends to rejoin the game every new season. And we play ranked, so that timeline would be great
Timeline is As Soon As Humanly Possible. For now we've disabled ranked until we can get it resolved.
Not intended, something went awry and we are investigating. Once we fix it, we'll likely need to reset again so that you guys can have a proper shot and placement from your qualifiers.
u/RoCoJared, The account level is not reflecting correctly. I can see with my friends some are in 800+ and some in 600+
I was Lvl 550 + 700k odd xp . I am in Level 550 only. is this an issue?
Can you please explain this?
Could you send me screenshots of your friend's profile page? I need names and IDs(which is found the profile page) so that we can investigate as they might be in bad spots.
We had to remove the excess xp off of 550s to avoid major inventory issues on the backend. It's explained a bit in the patchnotes.
We are on the cusp of rolling out a fix for this before the weekend. We've stopped the resets from happening to any more players and are working to setting those affected back to their intended levels.
devtrackers.gg
