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Still getting the exact same response, currently on W52 and getting nowhere fast :(
Any suggestions?
Still getting the exact same response, currently on W52 and getting nowhere fast :(
Any suggestions?
Thanks for the report. Checking in with the team now.
Some potential good news on this as of 16:45 Game Time: we have a fix in with QA now that's undergoing testing that we'll be looking to get out there asap.
This fix is subject to testing - so no promises just yet - but progress is being made. As soon as we have more, we'll let you know.
(Since many of you are asking, just to reconfirm, you can use your 100% Wishes charge in the meantime. We'll be topping up the missing Charges so it shouldn't impact anything, though if you use all 100%, you will need to reclaim the item itself from Diango once the fix is out).
Just to follow up on this comment, the hotfix is now live! Thanks so much for the patience and enjoy your Wishes! https://www.reddit.com/r/runescape/comments/nk3581/hotfix\_guardians\_gift\_added\_charges\_that\_were/
Apologies for this - we're taking a look at what's going on now.
Just to add to this - we've now hotfixed this. Please log out and in again to get your missing charges: https://www.reddit.com/r/runescape/comments/nk3581/hotfix\_guardians\_gift\_added\_charges\_that\_were/
We just hotfixed this along with the Guardian's Gift issue. Give it another try if you could!
We have just released a hotfix to address missing Guardian's Gift charges for some Lockout players.
If you did not have the expected amount of Charges, please log out and back in for this change to take effect. If you have used all your 100% charge before this hotfix was released, you can reclaim your Guardian's Gift containing the missing charges from Diango.
EDIT: This Hotfix also resolves an earlier reported issue with accessing the Deep Sea Fishing merchant's shop.
EDIT 2: We've just released another Hotfix to address the Deep Sea Fishing merchant issues. Please give it another try now!
External link →We just released a hotfix for this - let us know if it works just fine for you! Full details below.
Hotfix: We have just released a hotfix to address missing Guardian's Gift charges for some Lockout players.
If you did not have the expected amount of Charges, please log out and back in for this change to take effect. If you have used all your 100% charge before this hotfix was released, you can reclaim your Guardian's Gift containing the missing charges from Diango.
Hotfix: We have just released a hotfix to address missing Guardian's Gift charges for some Lockout players.
If you did not have the expected amount of Charges, please log out and back in for this change to take effect. If you have used all your 100% charge before this hotfix was released, you can reclaim your Guardian's Gift containing the missing charges from Diango.
Thanks for reporting this. We've logged it with the team.
Hey everyone - putting this as a separate comment to make it a little more visible.
We're aware some people are reporting not receiving extra charges from the Wishes despite having been a Locked Out player. We're looking into this urgently and we'll be back with more updates as we get them.
Some potential good news on this as of 16:45 Game Time: we have a fix in with QA now that's undergoing testing that we'll be looking to get out there asap.
This fix is subject to testing - so no promises just yet - but progress is being made. As soon as we have more, we'll let you know.
(Since many of you are asking, just to reconfirm, you can use your 100% Wishes charge in the meantime. We'll be topping up the missing Charges so it shouldn't impact anything, though if you use all 100%, you will need to reclaim the item itself from Diango once the fix is out).
Thanks for keeping us updated, although this is already a month late and I know people with accs STILL locked out.
They've contacted you guys, barely gotten a reply.
Can you inbox me their RSNs? We have had some reports of this but it's usually been unrelated strangely.
Can we use the 100% we are given in the meantime? Or do we wait until the right amount of % is given?
Just to confirm on this - yes you can. We'll be adding the missing %.
Currently, the merchant is showing you the stock from over 7,000 days ago (oops).
We're looking to deploy a fix shortly that will have the merchant correctly show you today's stock.
In the meantime, you can talk to the merchant (second option) and ask them to show you today's stock.
Hey there :)
I've had a look at this in-game and there is now a job in to get it fixed :)
Apologies you encountered this!
Flashback miniquest is bugged as well. Relomia doesn't show up at the Jolly Boar inn
Thanks :) Looking into this now
Hey :)
Sorry about this! Looking into it now :)
Hey everyone - putting this as a separate comment to make it a little more visible.
We're aware some people are reporting not receiving extra charges from the Wishes despite having been a Locked Out player. We're looking into this urgently and we'll be back with more updates as we get them.
Thanks for the continued patience everyone. Unfortunately we don't have a firm update to share just yet, but the team are looking at every possible solution to work out what would be quickest and most effective to get this resolved.
We'll check back in either way in an hour or so with any new developments.
Hey!
Sorry you'v encountered this, looking into it now.
Could you PM me your RSN?
Thanks!
Hey, we've found the issue and are investigating a fix. Thanks for sharing :)