Star Wars: Galaxy of Heroes

Star Wars: Galaxy of Heroes Dev Tracker




06 May

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Originally posted by tekozlofiu

I was using JKR, Jolee, GMY, Bastila, Hoda.

Opposing team was GG, Magna, B2, B1, DT

https://i.imgur.com/mETnR9k.jpg

Thank you!

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Originally posted by HellsBelle8675

Do you plan on having this fix out soon? It is affecting our guild's territory war, since one user we saved for offense/breaking through a wall can't play...

The team was working on it until late last night and will continue to do so when they are back this morning. Hopefully, we can get the fix out asap

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Can you DM me your ally code and the date and time it happened, please, so that we can have a look? Thanks!

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DM me your ally code, please, so that we can add your account to the investigation.

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Your account might be affected by the reset (sorry!) which can prevent you from accessing the game. Once we have the fix rolled out, that should be resolved. If you DM me your ally-code (given you still have access to it), I can have a look.

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What team were you using and what was the GG team's composition?

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It takes a while to get into those c*ckpits, but yeah, we are already aware :D

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Originally posted by KMFlockaDick

Oh, okay. I misread. I thought both 25% packs would then become a 50% pack. Thanks for answering my question!

Anytime =)


05 May

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We are continuing to find small issues with the server fix. The team is going to work through this evening to resolve these issues and we are planning to release the fix tomorrow. We will have (hopefully) a final update tomorrow morning on the timing of this release.

Thank you for your patience.
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We have found some edge cases that could cause some of these players to not get fixed properly. This has delay our planned release time of this afternoon to later today or potentially tomorrow. We will let you know when we have a new estimate for release as soon as we can.
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Wagg_Dohana;d-244490

The Mandalorian was recently added onto the accelerated farming, but his shards are still costing 160 conquest currency in the store compared to the accelerated cost of other characters which is 80 per 5 shards? I am wondering if this was something that was unintentionally missed?



Kyno reached out to me for an answer (thanks Kyno!). So, what happened was -- in this particular instance, the configuration for Conquest 3 (the original Conquest 3 that we had to pull down and restart) was created prior to Mando being accelerated. Each Conquest is preconfigured and can not change "mid-flight." However, future Conquests will rotate which characters are available, and when Mando returns, his price will reflect the right status.

Apologies for the confusion, and thanks for pointing this out.
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Originally posted by KMFlockaDick

I purchased both at 25%, then only the box came up as the 50%. Do I need to buy the box at 50% to get the chest?

There is no 50% chest :(, sorry!

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Originally posted by PreservedInCarbonite

Can you clarify the Bonus Box of crystals? Is it a 50% discount off the regular price ($10 is USA) or a regular priced Box with 50% bonus crystals?

Regular priced box with 50% bonus crystals.

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Did you buy both, the "Box of Crystals" and the "Chest of Crystals" with the 25% discount? After you purchased both you get a 50% discount on the next "Box of Crystals" for a limited time.

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Originally posted by rikiisbackagain

How do I do this though? I switched my Google Account in the play store but after downloading again I still was at the same progress

And again, I already used my training droid for another character because I hope it would work...is there any way to get it back? Otherwise I won't ever be able to play the game

Then your current account is probably not linked to a Google Play account, meaning it is a guest account that can't be switched until you've completed the tutorial. All you can do is wait until we have the fix for the account reset rolled out. Sorry about that.

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We had to change some things after yesterday's update to prevent more players from getting reset to level 1. Once we got that fixed, we will continue with the character grants to all eligible players.

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Originally posted by Elil91

Yeah I had the same issue with Moff not being credited. Ally code 847-326-253

We had to change some things after yesterday's update to prevent more players from getting reset to level 1. Once we got that fixed, we will continue with the character grants.

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Originally posted by BJJBowhunter2218

Ok thank you! Any chance we are going to get the energy and such back that we missed?

We are discussing potential compensation rn.

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Originally posted by rikiisbackagain

Oh wow okay, still thank you...is there any way to reset my Account?

Unfortunately, you can't reset your account. On the other hand, you can start a fresh account by logging in with a different Google Play/GameCenter account. Please wait until we have the fix for yesterday's issue fully rolled out, that might restart your tutorial.

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Keep an eye on the official thread Incorrect Account Resets With Update