The Division 2

The Division 2 Dev Tracker




14 Mar

Comment

Originally posted by corectlyspelled

Thanks for the reply. It probably sounded snarky but in the back of my head I always wondered why y'all don't just hop on whatever system the bug is happening on and see lol. Also was playing off the do you not have a phone fiasco. Great game btw.

No worries, but thanks for clarifying. I actually chuckled when I read your original comment, but that's just me loving snark.

To elaborate on your question, there are SO many factors that can cause a unique bug/crash to happen, for example but not limited to:

  • 3rd party software installed on / running on PC
  • ISP / network hardware / other units on the network
  • Unique hardware configurations
  • Unique matchmaking configurations (some people have the weirdest home networks)
  • Faulty installations of either game or 3rd party software
  • Driver incompatibility / not updated / corrupted
  • Admin/OS issues or broken privileges

This does not take into account the fact that a crash/bug can look identical from a user's (or our) perspective, but have completely different root causes in reality.

We QC on a ridiculously wide set of devices, consoles and configurations - but this still only covers a f...

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Comment

Originally posted by OttoMann420

My face changed too but logging in and out didn‘t help.

Can you PM me your account name and platform, please?

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Originally posted by Emil_Zatopek1982

Log out and log in helped.

OK thanks, phew! Enjoy D.C. then, Agent :)

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Hi. What platform are you on and account name? (you can respond in PM if you prefer)

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Thanks for being so vocal with all the feedback from Betas and this last week. We are thrilled to have a community like you all <3

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Originally posted by MadIfrit

Thanks for the quick response. I'm throwing my anecdotal experience in: when playing missions with other agents, I've specifically crashed while using the drone skill and have seen others crash while using the drone. This was in the air and space museum about 7 times in a row. Everything was fine if solo.

Appreciate it, even if anecdotal it allows us to see patterns and reproduce, so it's super helpful.

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    Ubi-Zubi on Forums - Thread - Direct
Originally Posted by Quinn_HUN
Yeah, i have that one. Absolutely loved it! To be honest, its in my backpack all the time. You may never know when will it be useful
Same! It makes for a great survival guide. It truly covers all bases for survival in a city.
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    Ubi-Zubi on Forums - Thread - Direct
The difficulty level is hot topic right now. Out of curiosity, do you guys feel like the learning curve is too high for this game? Please specify if you're new to The Division. Greatly appreciate your thoughts on this!
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    Ubi-Zubi on Forums - Thread - Direct

Hey guys, thanks for sharing your feedback on this. Keep us posted if this keeps happening in your game.

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Originally posted by EvenLynx

Sorry I didn't. With the crashes I had already turned off what I could, crash reporting on uplay was one of the things I didn't get to turn on again. :(

Crap, OK. Please turn that back on and, if it happens again, submit the crash report. (here's to hoping it doesn't happen again)

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Originally posted by EvenLynx

As requested by the op as well, here are two footages:

  1. https://youtu.be/G1Eixd28MJE?t=90 I used the fixer drone and immediately teammates disconnected. No idea if they crashed or not, since it was a random matchmaking.
  2. https://www.youtube.com/watch?v=J5X6n6nz478 Teammate was using assault drone and it has been hammering a heavy for a while, then suddenly I crashed to desktop. After I connected back in, I could see another teammate also disconnected.

Thank you so much! Did you submit crash reports when this happened? Sharing this repro with the team.

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Originally posted by gojensen

both? :D it's not like it's that hard to find one new item this early in the game...

Just wanted to double check, since some people miss the Apparel section entirely.

Please reach out to Customer Support to get further assistance!

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Originally posted by corectlyspelled

Do you not have a computer?

I do :D But a lot of these problems/crashes can often be different based on hardware etc, so getting local repros from people experiencing these helps a lot.

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That is very, very interesting. Are you all on 419.35 drivers? Are any of you using the Assault Drone skill?

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Originally posted by CheddarMcFeddars

Yeah, I downloaded it, I'm going to do that and I guess check DX12 one more time before switching. I really did feel like it ran a bit smoother.

Yup, those are the "game ready" drivers for The Division 2, so should definitely run smoother across the board.

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Originally posted by CheddarMcFeddars

I had played since Monday night under DX11 and and was not experiencing crashes. Maybe a random one somewhere, don't recall.

I only switched to DX12 after reading that post earlier about better gains with it enabled. I'll probably just end up going back to DX11.

Sounds like a smart idea for now - but updating to 419.35 will probably help a lot with stability otherwise.

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Originally posted by Tec187

Will do, and i was actually only 95% no one was using the drone, so will make sure.

If that's not the case, any other help you can share on reproducing this crash would be greatly helpful!

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Originally posted by Deadshot5

I can vouch for him. I spent two and a half hours trying every crash fix posted here and completely reinstalled the nVidia drivers to no avail. I don't know if this is causing my personal crashes but I had the other three people in my group disconnect multiple times yesterday, and I was using the assault drone most of the time.

Thanks for the information, could you let me know if these stop happening if you use other skills than the Assault Drone?