[2023] i see my friend not connected

@Homertimes Hi there and welcome to the forums Apologies for the late reply!

I am sorry that you cannot invite your friend to play with you.

Could you both please go through our connectivity troubleshooting to make sure there are no issues with your connection?

Thanks!

Hey,

Would either of you be able to find out and let us know if your friends (that you are wanting to play with) own the game from the same storefront (Ubisoft Connect, Epic, Steam) as you do?

Hey @Twitch-Schwabba!

Thank you for all the details about the testing you did! Just to confirm, when you say people are appearing offline, is this specifically in game? Do you notice if these people also show offline in Ubisoft Connect as well while they're showing offline in game? Or are they online in Connect for you but offline in game?

You also mentioned your friend had the same issue, can you let me know if using an alternate account helped him work around the issue as well?

Thanks for reaching out with this example too @Twitch-Schwabba and for confirming a second account does the trick!

Just to confirm, does clearing the cache for the client, reinstalling or running as an admin help at all?

@Twitch-Schwabba

Got it, thank you for giving those steps a try! I've reported this issue to the team at this time for further review. Thank you for all the information you provided and all the testing you did, I really appreciate how thorough it was! I'll keep an eye out for updates and provide them whenever possible.

@Twitch-Schwabba Understood, thank you for the update !

In addition to these elements, I also invite you to let us know the following, which will help isolate the Issue :

If you and you friends have other games, does the problem occur there as well ?

What version are you playing on ? (Steam / Epic / Ubisoft Connect)

Feel free to reach out if you'd like to share additional information, or if you have questions !

Hey there @Twitch-Schwabba

Thanks for getting back in touch to let me know that info, I'll be sure to pass this on.

If you could let me know what versions your friends are playing on, who are also affected by this issue, that would also be helpful.

If you have any other updates in future, feel free to let me know!

@Twitch-Schwabba Thanks so much, I've passed that information over to the team! If they need any other information, I'll be sure to reach out.