[2022] Game crashes on launch

Hi @toxicvap0r2001 I'm sorry to hear that Assassin's Creed Valhalla is crashing on launch.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi @flyrell I'm sorry to hear that you are experiencing crashes when launching the game.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

If the issue persists I would recommend trying to uninstall then reinstall Ubisoft Connect to see if that helps.

Please confirm if any of these steps resolve the issue. 

Hi @raubi09 @THEREALDARKACID I'm sorry to hear that you are also experiencing issues with Assassin's Creed Valhalla crashing.

The original poster mentioned that the game was crashing at the main menu screen. @Raubi09 you mention that the game crashes after playing for a while and @THEREALDARKACID you mention that the game crashes every time an achievement should unlock. It seems all scenario's are different.

Can you you both confirm if you have gone through the troubleshooting steps mentioned in my previous post? If not could you please go through those and try again and confirm if the issue persists.

Hi @xsagil-e I'm sorry to hear that you are also experiencing crashes and that none of the troubleshooting has helped.

I understand that you have created a support case. Customer Support aim to reply within 48 hours, however if there is a high volume of contacts it may take a little longer for which I apologise.

We would be unable to assist with this issue further via the forums and the issue would need to be investigated further. Customer Support will go through your system files and offer further troubleshooting for you to try.

I am also unsure what achievementsdownload.cpp is in the launcher logs, this is something else that you could ask Customer Support in your support case and they could look into that for you.

Howdy @cpacheco559!

Sorry to hear you are also experiencing this error. If you have not yet, try these general troubleshooting steps. If those do not prevent these crashes, please start a support case and upload your MSINFO and DxDiag and we would be happy to look into this for you.

Thanks!

@Volspak Hello! Welcome to Discussions! I'm sorry that you are also experiencing the game crashing. If you have tried and exhausted all of the steps from our guide here, please create a support ticket and upload your MSINFO & DxDIAG so we can continue to help look into this further. Thank you!

@Jager_Duck Hey there, welcome to Discussions! If you haven't yet, please be sure to go through our troubleshooting guide here to help with the crashing. If you have already tried these steps or you continue to have issues after trying the steps, please also create a support ticket and upload your MSINFO & DxDIAG. Thanks!

@cpacheco559 Thanks for letting us know that you opened a support case! I'm not currently seeing it on my end. Would you be able to let me know the case number so I can take a look? You can check the case number by logging in here. Thanks in advance.

Hi @cpacheco559 !

Thanks for creating the case, I've checked it for you and I can see that one of our agent has already picked it up. Please follow the instructions there to continue the support, thanks!

@Apok86 Hello! Welcome to Discussions!

So sorry that you are having an issue the game crashing as well. Thanks for including the log in your post. If you haven't yet, can you go through all of the troubleshooting steps in our guide here? If you have already tried these steps and are still having issues with the game crashing, please create a support ticket and follow these steps to upload your MSINFO & DxDIAG to your case. From there, we can look more closely into what could be causing this issue. Thank you!

Hi @NotGandalf I'm sorry to hear that your game is crashing on launch.

Could you take a look at the PC troubleshooting article and run through any of the steps you may not have tried then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hey there guys,

Thanks for reaching out, I'm sorry to see many of you noting issues when launching the game!

As we have a mixture of reports and attempted steps, I'll layout some basic steps to try first.

Our system requirements can be found here, so please make sure your PC matches / exceeds these specs.

Now for some troubleshooting steps, please first ensure that you complete all of the steps listed in our PC troubleshooting guide.

If you've found that these issues have began recently, please also ensure you've tried verifying the game files (which is noted in the guide above anyway).

Should you experience full PC crashes / blue screens, please make sure you've given your PC a System File Check too.

There are a number of steps linked, which do often resolve many of these crashing and performance issues so please make sure you go through all of them.

Let us know how you get on and if you need any further support, please share your PC specs too (GPU, CPU, RAM, OS, Laptop / Desktop)!

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Hey guys,

Thanks for getting back to us, I'm sorry to hear those steps haven't resolved your issue!

For privacy and security purposes, we do not ask for DxDiag files here on the forum, but so we can take a closer look, could you please reach out to us via our Help Site, Facebook or Twitter with your DxDiag and MSinfo files?

With these, we'll be able to take a closer look at your system for any other possible causes for these crashes as well as collect information we'd need should the team need to investigate.

Much appreciated!

@Celdrin_ Hi !

I've read your report, and I'm sorry to hear that the problem persists after checking the solution listed in the message from @MKCHICKWIT (many thanks for that by the way !).

Config files for the game can also be found in the "Documents\Trackmania".

Feel free to let us know if the problem persists after checking that folder, or if you have questions !

Hey @Celdrin_, thanks for the update.

I'm glad to hear that the solution shared by @MKCHICKWIT helped you out!

Should the issue persists for some of you, please refer to TheBerry's message:

For privacy and security purposes, we do not ask for DxDiag files here on the forum, but so we can take a closer look, could you please reach out to us via our Help Site, Facebook or Twitter with your DxDiag and MSinfo files?

With these, we'll be able to take a closer look at your system for any other possible causes for these crashes as well as collect information we'd need should the team need to investigate.

Thanks!

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log , exceptions.log  

That error log shows a lot of localisation errors - are you using a language mod or something?

If not that looks like a corrupted install. How that could be after doing a reinstall I'm not sure! Did you delete any remaining files in the game installation location, and under Documents/Paradox Interactive/CK3/ , before reinstalling?  

Those 'errors' are normal, everyone gets them. Your problem is elsewhere.

Delete that empty system.log file and try the game aain. Even if it fails, does it make a new log now with something in it?

And I see in that pdx_settings.xt file you've chosen the Vulkan renderer. Why was that? Make it DX11, disable Vsync, and cap the refresh rate at 60.  

Can I get all the files from ONE of those "crashes" folders please?

And, it looks like you have OneDrive active for that Documents folder, is that right? Because that can cause problems of its own.  

BatuhanKara said: onedrive is not active right now

That's probably the problem then. Right click on Documents in the left column of File Explorer, just under This PC there. Go to properties, location. What does it say in there?

If it mentions OneDrive, you'll need to either make it work again,. OR configure Windows to store your Windows User Documents folder location. By default it is at C:/users/{userName}/Documents  

BatuhanKara said: how can i fix it.save it to computer, not onedrive

I think that will be necessary, yes! I don't know that language, is there a Location tab there? If so that is where you change where the Windows User Documents folder is held.