[DE]CoreyOnline

On 2024-06-28 at 5:52 PM, 13lueBomber said:

I completely understand the RAM and the “low memory” situation, but any large open world map/mission never, and I mean never crashed on my iPhone 12 Pro Max BEFORE the Jade Shadows update. I’ve read comments saying that Warframe usually crashes on all platforms after every big update. But, there you go. Hopefully this helps somewhat.

Thank you for clarifying! If you could share your error logs the next time you experience a crash, that would be extremely helpful. I have instructions in my previous message, but to simplify: go to Options > Account > Send Error Logs to download the files. If you can upload the txt zip to a Google Drive or iCloud type service, then Direct Message me the URL, that would be excellent. Thank you Tenno!

Hi Tenno, can you please provide a bit more information? What selections are incorrect? How did you lose Nidus Prime? If it helps to include pictures or videos, please do! 

1 hour ago, iThinkAboutHerEverydayy said:

are you planning on bringing back anytime soon that claw “fix” mentioned in the previous hotfix?

Absolutely! It just wasn't quite ready. 

1 hour ago, iThinkAboutHerEverydayy said:

Also would like to know if youre aware of the bug related to opening links / clicking on usernames in ingame chat

Yes, this is a known issue and in progress. 

Thanks for the report Tenno, and apologies for the incovenience. Given the iPad Air 3rd generation's 3GB of RAM, compared to something like the Nintendo Switch 4GB, the Open World environments are likely to run 'out of memory' on that device. There should be a 'low memory warning' advising you that the Fortuna content is likely to crash on your device. Unfortunately, the crash fixes we talked about in 12.2.1 Patchnotes refer to different crashes on different apple devices. 

We continue to find ways to make the open worlds easier to play on earlier iPhone and iPad devices. 

If you are able to share your game logs shortly after getting kicked out of Fortuna, that would be helpful. Here is how to share your game logs with Digital Extremes

Retrieving logs on iOS

• In-game, tap the settings icon in the top left corner of the screen
• In the “Options”, tap the Envelope Icon to reach the “A...

Hi there, in Hotfix #5 we intentionally disabled the Sensor Ring because it was contributing to stuttering and frame skipping. 

Hotfix notes:

22 hours ago, [DE]CoreyOnline said:

Removed the iOS exclusive “Sensor Ring” overlay.

• In [DE]Steve’s Mobile Update post, we shared that we have set our sights on performance improvements. The Sensor Ring ov...

Thank you Tenno, this is a known issue and on our team's radar!

1 hour ago, Trygvah said:

one thing I’d like to see hashed out is sometimes my melee button (auto melee off) will get locked doing only heavy attacks, so I have to play through the game only doing heavy attacks instead of standard attacks. The standard melee button that’s just a sword will get locked into heavy attacks only and it’s quite annoying taking several seconds to open containers or only doing heavy attacks on weaker level enemies is a drag lol

Thanks for the report, Tenno! We'll take a look. Mind if I ask, are you sure you are not activating Melee Mode and getting stuck in it? 

On 2024-02-13 at 4:19 PM, [DE]CoreyOnline said:

Melee Touch Controls

• You can change your combat state using the new Melee virtual button (indicated by the crossed-swords icon) on the bottom left of the scr...

Apologies Tenno, we've caught the issue and will address as soon as we're able to. You are correct, this issue began with update 1.2.1 today. 

59 minutes ago, zulushot said:

What about optimization for older iPhone models? Or should owners of older iPhones forget about the game?

We'll continue working on optimization for all devices, including older ones. But the fix in this update specifically addressed a crash type for iPhone 13 and other devices with 4GB of RAM or more. 

Hi Tenno, a couple things. 

First could you tell us what device you are playing on? Second, we deployed another update today meant to tackle many crashes. Could you check out that latest update and let me know if the crashes persist?  

Finally, it would be very helpful if you could grab your game logs shortly after one of the crashes and send them to me via Forum DMs. You can save the logs, upload them to a Google Drive or iCloud, and send me the link. More detailed instructions on saving & sending error logs here: 

Tenno, thank you for this report. Could you share with me what iOS device you are playing on? 

Second, we updated the iOS version today with a fix for crashes that occur in high intensity levels/ areas. Are you still experiencing the crash after updating to hotfix 5 / Version 1.2.1. ? 

It would be very helpful if you could grab your game logs shortly after one of the crashes and send them to me via Forum DMs. You can save the logs, upload them to a Google Drive or iCloud, and send me the link. More detailed instructions on saving & sending error logs here: 

5 hours ago, (MOB)Evoleth said:

I retreat of what i said about better optimization, now im crashing even in the Orbiter, I've been playing this game since February, the first update was perfect, never ever crashed, them upcoming updates i started to crash in Deimos, later in the necralisk, then in valley orbs, next updates i started to crash in duviri,but where just some times, but now i cant enter any open world, i crash after more of 15 minutes survivals,  and now i cant even stand in my orbiter helmint because i end crashing too…

Very sorry to hear this! It would be incredibly helpful if you could send us logs shortly after one of these Orbiter crashes. You can go to "Send Error Logs" in the Options > Account. You can download them, and then send a Google Drive or iCloud link to me over Forums Direct messages. More details on how to do that here!

 
Could you also clarify what devi...

While we are calling this a hotfix, it is actually a small CERT update (learn more about what that means here). Depending on your Automatic App Update preferences, you may need to manually update the app.

This is our first CERT update following our move to focus on early game technical issues. As such, the changes present in this update are intended to improve performance and ease of use with touch ...

26 minutes ago, (MOB)Evoleth said:

I swear i saw at the beginning of the note that Play in claw mode was fixed (3-4 fingers multitouch) i run to game to test it, not working, then now i return to read again the note, and results that the claw fix text is removed. Well now wait until next update I guess, thank you for the performance increase:)

Apologies Tenno! This change had to be temporarily cut last minute as our QA team caught an issue with it. We pulled this from the hotfix, but the patch notes had already been written. Removed now. We'll add the multi touch 'claw' support as soon as it is ready!

iOS Specific Notes: 

• Fixed players not being able to Bullet Jump by swiping from Crouch to Jump using touch controls. 
• Fixed being unable to equip the Hawth Diwata Heavy Blade Skin. 
• Fixed a missing Melee touch control prompt in the Awakening Quest when the player must attack a fan blade to progress. 

Ascension Changes & Fixes: 

• Elevator speed boost time from Boosted Ionic Charges now stack when throwing multiple at the Extraction Capsule at once (up to a max of 50 seconds). 
  • The elevator UI has also been updated to indicate the speed boosts and duration. You can now more clearly see how Ionic Charges affect the elevator. 
    
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21 hours ago, (MOB)elitereverser said:

not sure how to send a video clip via mobile on these forums

One possible way to get us your video clip is to upload it to a Google Drive, dropbox, etc. and send the link to me via a Forums Direct Message or going to support.warframe.com with the link in your ticket. If you write to Support, just mention my name in the ticket along with the link ! 

Thank you for the support ticket! We see the logs and greatly appreciate the help. Investigating! 

Thank you for this report Tenno!

Hi Tenno, could I get more information about how it's nearly impossible to pick up items manually? We are not seeing issues picking up items in Excavation or in Belly of the Beast. Could you take a video or clip the next time this happens so we could better see what you are experiencing on your end? 

Hi Tenno, sorry to hear about the performance issues. We are looking into performance and crashes. What device type are you playing on? i.e. iPhone 12, 14, 15? 

It would also be greatly helpful if you could save & send your game logs the next time you get a crash? I'm sending along instructions on how to do that. Once you have the logs, you can DM a google drive / icloud link to me in the Forums Direct Messages, or write a ticket at support.warframe.com and mention Corey -- I'll then look for your message and logs!

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