[DE]CoreyOnline

Thank you for the report Tenno! A screenshot of what you are seeing would be very useful. If you could upload one here that would be great! If you aren't sure how, you can also send it to [email protected] -- many thanks! 

Hi Tenno, thanks for your patience -- we have a fix for this coming in today's hotfix! 

Tenno! If you are experiencing this issue there is a big way you can help us get it fixed! 

Even if you can't get into the game, if you're stuck on the launcher, you can send error logs by tapping the top left corner of the screen to 'send error logs'

Tap the mail app icon, then send your error logs to [email protected] -- include a one sentence description (i.e. 'can't connect' , 'says I need to update', etc) so that we know what your issue is. 

Also be sure you are on the latest iOS version! There may be issues if you are still running, for instance, iOS 15 from 2021. 

Thanks for the report, Tenno. Could you also clarify what iPhone or iPad model you are using? This will help us narrow down our testing and our optimization needs. 

Hi Tenno, Decoration UI is a known issue for our team. Apologies for the inconvenience!

Hi Tenno, we are trying to get to the bottom of this. Can you tell me what iOS you are on? We are noticing some issues when players are still on an older operating system, such as iOS 15. 

To help us diagnose, the best thing you could do is send us your game logs! Even if you can't get into the game, you can actually retrieve game logs by tapping the top left corner of the screen on the launcher page. It will prompt you to save or send the logs. Tap the mail app icon, then send the logs to [email protected] with a short description of the issue (i.e. "launcher is looping" just so we know it's you!) 

Thank you! Eagerly awaiting the email 

16 hours ago, (MOB)drakefrost said:

p.s. @[DE]CoreyOnline Is it alright to tag you in Discord? Especially since sharing (issue related) images and stuff is easier there.

No problem! Can't respond to everything in Discord, but if sharing images is easier there, go for it. 

Having said that, we have a fix for the grey screen issue with Railjack coming in a hotfix tomorrow!

Tenno,

Last night at 12:08 AM EST we experienced 25 minutes of connectivity issues across Warframe on all Platforms, as well as our website. Our IT team quickly identified and resolved these issues (“IT! IT! IT!”) and had Warframe and our website back online by 12:33 AM EST.

Things have remained stable, and we continue monitoring for any hiccups. Apologies to those who were trying to play last night!

Hi Tenno, we are aware of this bug and apologize for the inconvenience. While it is not fully resolved, in our July 20 TennoCon hotfix, we added "Concede Game" UI so that you can in fact exit the Komi game. This will prevent players from getting trapped on the screen. More fixes incoming.

Hi Tenno! That is certainly strange. In order to help us solve your issue, please send us your error logs! Please tap the top left corner of the launcher screen (or go to Options > Account > Send Error Logs).

It'll prompt you to 'send error logs' -- tap the mail app icon and send those to [email protected] !

Please include a short description of the issue (for example "says i need to update") so that we know it's you! Thank you Tenno.

Little update, Tenno! If you purchase on the PlayStation Network, you have to launch your Warframe account at least once on PlayStation for the items to show up in your account (on any Cross Platform Save device). So for instance, if you purchased it on PSN, then launched Warframe on iOS without first launching Warframe on PS4 or PS5, Warframe on iOS will not know that you are owed those items. Hope that makes sense and solves things! :) 

Thank you Tenno, we are investigating now! One thing that would help us greatly would be seeing your game logs.  Could you please send those along? 

• In-game, tap the settings icon in the top left corner of the screen
• In the “Options”, tap the Envelope Icon to reach the “Account” Page
• Select “Send Error Logs” then tap your mail app icon. Please email to [email protected] with a short description of the issue so we know it's you!

¡Gracias Tenno, estamos investigando ahora! Una cosa que nos ayudaría mucho sería ver los registros de tu juego. ¿Podrías enviarlos?

En el juego, toca el ícono de configuración en la esquina superior izquierda de la pantalla.
En las "Opciones", toque el ícono del sobre para llegar a la página "Cuenta".
Seleccione "Enviar registros de errores" y luego toque el ícono de su aplicación de c...

Thank you Tenno, we are investigating now! One thing that would help us greatly would be seeing your game logs.  Could you please send those along? 

• In-game, tap the settings icon in the top left corner of the screen
• In the “Options”, tap the Envelope Icon to reach the “Account” Page
• Select “Send Error Logs” then tap your mail app icon. Please email to [email protected] with a short description of the issue so we know it's you!

On 2024-07-20 at 4:24 PM, (PSN)TZ_BADBOY_K14 said:

Today as of July 20th (Tennocon 2024) I had bought the pack this morning at around 8 o’clock, and patiently waited for my pack to hit my phone because usually, when going buying anything from PlayStation I have to wait a minute to let anything hit the account or affect it in any way, meaning I either have to play warframe on my PlayStation in order to activate it or wait, and my PlayStation was out of commission and only had my phone on me, so I went ahead and did what I usually do, and now I have nothing as of 1:24 PM, any help?

Hi Tenno! Thank you so much for supporting, and sorry to hear the items weren't appearing on all devices under your Cross Platform Save account. First thing's first: are you still not seeing your Ember Heirloom items on iOS? If not, please reach out to user support for help!

• Visit Warframe Support ...

Announced at TennoCon 2024, we are now accepting submissions for a special 1999-themed TennoGen round. Players have until September 27, 2024 to submit 1999-inspired Eye, Ear, and Facial Accessories for the Drifter (and Operator)!

This is a special round and not a permanent addition to our standard list of Accepted Factions. Our intention is to feature some 1999 inspired TennoGen pieces with the launch of Warframe: 1999. While we are only accepting 1999 inspired submissions for a limi...

Happy TennoCon day, Tenno! We’ve got a full day of events whether you’re attending in person or watching from home. Learn more about what’s happening today including schedule, Giveaways & Drops, TennoCon Digital Pack, and so much more over at the TennoCon 2024 official page. We’re so excited to be with the community once again to share our love of the game and reveal what’s next for Warframe! 

While we are calling this a Hotfix, it is actually a ...

Happy TennoCon day, Tenno! We’ve got a full day of events whether you’re attending in person or watching from home. Learn more about what’s happening today including schedule, Giveaways & Drops, TennoCon Digital Pack, and so much more over at the TennoCon 2024 official page. We’re so excited to be with the community once again to share our love of the game and reveal what’s next for Warframe! 

While we are calling this a Hotfix, it is actually a ...

4 hours ago, jsj0520 said:

I realized I hadn't updated my IOS in a few months

Thanks for the update jsj0520! it looks like running iOS 15 is causing issues like the one you've described. 

With every TennoCon, Digital Extremes aims to use the visibility of the event to highlight charities that are important to our developers and our community.

This year, Digital Extremes is proud to amplify the work of two incredible organizations: SickKids & ...

1 hour ago, (MOB)SEVENPM said:

I still have this issue with Fortuna

:https://streamable.com/cz30gq

Hi Tenno, what device are you playing on? i.e. iPhone 12, iPhone XR, iPhone 14 etc?