[DE]CoreyOnline

Hey there FB-22, this is quite the strange report! I cannot say we have heard about Warframe on iOS causing a phone to become totally unresponsive and require a factory reset. Could you let me know a bit more information about the device and OS?
* what IPhone model are you using?
* when was the last time you updated your iOS? Do you know if you have automatic updates on or if you manually update your iOS? In the event that you know exactly what iOS you were running at the time of the incident, let me know! (completely understandable if you can't recall your latest iOS)

Thank you Tenno, 

Hello again! We are aware of some Railjack UI bugs, but Raijlack should be functional on iOS. Could you let me know what device you are playing on? 

It could also be of great help to us if you could send error logs along to help us learn more about you not being able to interact with elements of the mission, as well as the unprompted slide. 

Retrieving logs on iOS

• In-game, tap the settings icon in the top left corner of the screen
• In the “Options”, tap the Envelope Icon to reach the “Account” Page
• Select “Send Error Logs”
• Download to your device by selecting “Save to Files”

Once you have them, you could send a ticket so support.warframe.com and attach the logs! Mention the Forums or my name in the ticket, and I'll be able to find the logs! You could also DM me on the Forums with a link to your logs -- whatever you find easier!
 ...

Hey there, thank you for this report! We are looking into the intense camera shifting that you are referencing! You'll notice missing the touch control UI for parkour or bullet jumping can cause the camera to launch off in another direction. We've got this on our list of issues to address in an upcoming hotfix!

1 hour ago, ItsNotSt3v3n said:

Do we have a timeframe for when the app will be available again yet?

We do not have a timeframe yet, but we will share that information as soon as we have it. Thank you for your interest, Tenno~

Apologies Tenno, we are aware of this UI bug preventing players from getting through The Sacrifice. It appears to be impacting touch controls only. We have eyes on the issue and will address in an upcoming hotfix, but one workaround for the time being is using a bluetooth gamepad / controller (if you own one). I've added this to our Known Issues List. Thank you! 

Whispers in the Walls: Update 35.1: Hotfix #6

iOS Specific Notes:

• Added a memory warning popup when players on lower spec iPhones and iPads attempt to enter areas that will cause them to run out of memory.
  • The popup will read: “Using a low-memory device may cause issues while loading this level. Do you want to continue?”
  • Devices in question include iPad 10.2 (2021), iPad 10.2 (2020), iPad mini (2019), iPad Air (2019), iPhone 11 (2019), iPhone XR (2018), and iPhone XS (2018). 
  • Areas can include Duviri, Deimos, Orb Vallis, and Dojos
    • Note: This warning popup will not prevent players from entering the above area(s) in question. Players can choose to dismiss the warning, but may experience performance issues in these areas, depending on their device. 
• Fixed an issue where ...

Thanks Tenno! Could you confirm what device you are playing on? 
As for sending logs, we recently published a handy guide to walk you through that! You can send them to support.warframe.com and mention my name if you're finding it too hard to DM the logs over the forums. 

Please keep us posted, Tenno! Cross Platform Trading has a number of variables and it can be a bit tricky to keep track of. Essentially, for trading across Platforms, both parties must have Cross Platform Save enabled (enabling is done outside of game on warframe.com) as well as 2FA TennoGuard enabled (also in Account Settings of warframe.com) 

Full breakdown from our Cross Platform...

Thank you, Tenno. We are aware of issues in The New War when playing with touch controls. We're working on these fixes, but in the meantime you can advance on iOS if you have a gamepad / controller (DualShock 4, Xbox Controller etc). If not, please wait for an upcoming hotfix!

If you are stuck inside the Quest, please get in touch with support at support.warframe.com for assistance! Thank you for the kind words, Tenno!

Thank you, Tenno. We are aware of issues in The New War when playing with touch controls. We're working on these fixes, but in the meantime you can advance on iOS if you have a gamepad / controller (DualShock 4, Xbox Controller etc). If not, please wait for an upcoming hotfix!

If you are stuck inside the Quest, please get in touch with support at support.warframe.com for assistance! Thank you Tenno.

Thanks for the report, Tenno! Background apps do not get full audio while Warframe is running in the foreground, though we'll take this feedback into consideration!

As for the audio fully cutting out, have you noticed it occurring after getting a notification, or a phone call? We are aware of this issue and working on a fix! 

We're taking a look now, Tenno! Apologies for the inconvenience. In the meantime, this sequence should work with a gamepad / controller setup. If you do not have one, please wait for an upcoming hotfix! If you are now stuck in the quest, please reach out to support.warframe.com for help. Thanks!

Thank you Tenno, this issue is on our radar! We have addressed some of the other quest issues with touch controls, and the Komi fix is coming with a future hotfix. 

Thank you Tenno, we are investigating missing vibration / rumble on controllers like the DualShock 4, DualSense, and Xbox Controllers now. 

Hi Tenno, happy to hear you were able to get back in using your method! I believe this was related to our CERT update going out, which could have been solved by manually updating the app by visiting the App Store and updating Warframe. There may have been a short period where the Update option was not available as the update was rolling out globally to all regions. 

Thank you Tenno, we are aware of this issue where the virtual keyboard does not appear when trying to use a chat filter. It's on our team's list of issues to address in an upcoming hotfix!

Just now, lin said:

But there's no option to update in the Apple Store.

Depending on your region it may take a bit more time for the "Update" option to appear. It should occur momentarily!

12 minutes ago, daniel_the_cloud said:

So it’s saying I hafe to update before logging in but it’s not giving me the option to update rite now ?

Hello Tenno! While we are calling this a hotfix, it is technically a small CERT update -- therefore you may need to visit the App Store and hit Update on Warframe if you disable Automatic Updates on iOS.

Greetings Tenno! We've released a small update meant to tackle some communication and connection issues with the launcher, as well as other in-app fixes. 

While we are calling this a hotfix, it is actually a small CERT update. Depending on your Automatic App Update preferences, you may need to manually update the app. If you see "Unable to connect, please ensure you have the latest Warframe update installed" on the launcher, head to the App Store, search for Warframe and select "Update"

Fixes: 

• Fixed an issue where having Traditional Chinese selected in your iOS System language would show Simplified Chinese instead. 
• Fixed the issue mentioned in Hotfix #4, where p...

Tenno, thank you for playing Warframe on iOS! If you’ve encountered a bug, crash, or any other issue that is impacting your enjoyment of Warframe, we’d like to help.

Sending Error logs to Warframe Support is a great way to have your issue identified and fixed as swiftly as possible.

Retrieving logs on iOS

• In-game, tap the settings icon in the top left corner of the screen
• In the “Options”, tap the Envelope Icon to reach the “Account” Page
• Select “Send Error Logs”
• Download to your device by selecting “Save to Files”

...