AndyB

Servers are back up. Aurum purchase window should be popping again, and all Non-Steam Patrons have had 3 days added to their membership. We’re looking into alternatives for Steam users. Thank you!

The servers will come down for a restart 2021-12-02T14:00:00Z. The downtime is estimated to take 1 hour.

It looks like all the DNS whackery that happened today hasn’t fully propagated everywhere so there’s definitely some folks who may still not be able to log in. You may want to try rebooting, and there’s been some suggestions on discord to change your DNS settings to either google or cloudflare, if you’re comfortable messing with network settings. Otherwise you’ll just need to wait it out, I’m afraid. Will keep an eye on things.

Looks like clients started recovering approximately 2 hours ago (19:15 UTC / 2:15 PM EST) and seems to be holding steady in the past several minutes. Your mileage may vary at this moment, but as of this writing I was able to access the website and log in from home with my character, without any work VPN.

Still looking into it, situation has not changed.

We’re currently looking into the issue. Thank you for your patience!

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That was me. I’m actually currently on break and out of town, but as long as the confirmation is there we should be able to restore the character. Will keep in touch.

Chat should now be recovering, and account pages should load once more. Thank you for your patience!

The servers will come down for a restart 2021-11-18T14:00:00Z. The downtime is estimated to take 1 hour.

Hey folks,

We’re currently aware of and looking into issues with in-game chat functionality as well as the account and registration webpages not working. We apologize for the inconvenience and will keep you updated on our findings. Thank you!

We’re aware of the matter and looking into it.

If you haven’t already, you’ll still want to create a ticket at Funcom Help - Funcom regardless; can try to take a look. Also, please don’t ever post your account username on the forums - for your own security and privacy.

A post was merged into an existing topic: Help! I accidentally deleted my lvl 80

Not yet; today’s mini-update was mostly for backend/compatibility stuff. I’d expect the fix in the next major update. Perhaps not soon enough, but SOON, I swear

Hi there, this is a known issue currently being discussed in this topic:

We’re aware of the matter and looking into our options.

You should receive the most up-to-date version if you reinstall.

I deleted some replies, but several of the latest posts in this thread were people using binary code (01010101 etc) to hide words that would otherwise be caught in the word filter and such.

My understanding is that reinstalling the game from the Xbox App on PC should let you get the latest update. That’s the current suggested workaround, although we certainly acknowledge it’s not ideal, especially for those with data caps or slower internet connections.