Bramble

Hello

As this issue needs further investigation, for privacy and security purposes please Contact Support via Ticket.

In this ticket please also make sure to include the following:

• Invite Code
• Platform
• Explanation of the issue
• Any self troubleshooting steps you have taken

Hello

Thank you for the screencapture. @Fourdottwoone

For further investigation:

• Please let me know which mobile platform you are on
• Please provide your invite code

Hello,

This is not a bug. It is meant to be part of the Halloween event.

Apologies as it seems to have been missed from the blog.

Hello

Please ensure you close Gems of War completely before reopening and let me know if you are still encountering this issue!

Hello

Thank you for the screencapture.

Please let me know if you completed the battle yesterday?
(When did this issue occur?)

Please also provide your Invite Code for more investigation. @Joyous

Hello

Apologies for the inconvenience.

The fix should be live once again.

Please make sure to exit Gems of War completely before reopening the game in order to receive this updated fix!

Hello again

Please hold off on playing Underspire for now.

The development team are currently working on an urgent fix for this issue.

Hello

Just a quick heads up that the fix is rolling out now!

And as another quick note, the extra lanterns/torches will show when play underspire. (There’s no mail about it)

Please make sure to close Gems of War entirely before reopening it to receive the update!

Hello

Just a quick reminder to keep this thread Civil and in accordance with the Community Guidelines

Hello

In order to investigate further, please provide your invite code! @cheshirecat

Hello

Thank you for the screencapture.

I’ve let the development team know about this lucky lamp issue and also included your picture in the report!

Hello

Thank you for the screencaptures.

I’ll add it to the created report for the development team.

Please let me know what other platforms this issue is occurring on!

Hello

Thank you for letting us know about this issue.

I’ve created a report about the Merlantis Kingdom and let the development team know about this issue!

Please let us know if this issue is happening on other platforms!

Hello,

Thank you for the report.

I’ve let the development team know about this issue with the mail notifications.

Hello

Apologies for the delayed response.

Your account has had a fix deployed to it a while ago

Please check again.

Hello

Thank you for the image!

I’ve added your screencapture to the report.

Please let us know if this issue is happening on other platforms!

Hello

Thank you for the screencaptures.

I’ve let the development team know about this issue.

Please let us know if this issue is happening on other platforms!

Hello,

Thank you for the screencapture.

I’ve let the development team know about this issue!

In the meantime, please provide the following information to help with the investigation.

• Invite Code
• Window/Screen Resolution you were playing Gems of War in

Hello

Please remember to keep this thread civil.

Hello

Thank you for the screencaptures and the nicely worded letters.

Unfortunately I will have to close this thread as we do not discuss ban appeals in a public setting like here in the forums for privacy and safety purposes.

For more information, please refer to your submitted support tickets.