Dana

Hi @Giant

If you have any follow up questions to your Zendesk ticket, please make sure you reach out to the team over there.

Hope this helps!

Greetings Everyone,

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Hi @Saltzpyre

Please make sure you reach out to our team over on Zendesk so they can help you out further.
You can read more about how to submit a ticket here: ...

Hi @Roesarlo

This seems to be on Sony’s side as they are currently experiencing some issues after the latest 9.50 update.
You can read more here: PS4 / PS5 System update problem - #13 by Dana

Hope this helps!

Hello everyone,

This seems to be an issue on Sony’s side. Please make sure you keep an eye on their channels (ex: PlayStation Twitter page) for future updates on this situation.

Thank you for your patience and understanding.

Hi @rolee9309

I’m not 100% sure why there is no epic version of the Darfari speaker mask but I’ve passed your question over to our design team

Hi @HMR85

Please make sure you reach out to our team over on Zendesk so they can look into this further.
You can read more about how to submit a ticket here: ...

Hi @Warmachinex1987

Please make sure you check out this post How to report an issue with Character Transfers

Hi @arktara and thank you for bringing this to out attention.

We are aware of this issue and the team is currently looking into it.

Thank you for your patience and understanding while we investigate further.

Hi @robsaam

You can reach out to our team over on Zendesk (I’ve included the link)
Also feel free to read more about how to submit a ticket here: ...

Hello everyone,

All South America server merges are now complete as well as the first batch of Asia server merges.
We will be moving the remaining Asia server merges to 2022-03-10T13:00:00Z

Now that we’ve resumed the server merges, make sure you check out the server closure/merges list as well as the ...

We’ve passed this information over to the rest of the development team for some additional investigation.

Thank you for your patience and understanding while we look into it.

Hi @Smith7229

Please make sure you check out this post: How to report an issue with Character Transfers

Hi @Warmachinex1987

Please make sure you read this post.

Hi @NewDawn and @Chazus

We are sorry to hear this issue persists for you. We’ve reached out to you via DM so we could get some additional information.

Thank you for helping us in our investigation.

Greetings Everyone,

We are aware of this issue and our development team is currently looking into it.

Thank you for your patience and understanding while we investigate.

Hi @Jinxxed0

Thank you for bringing this to our attention.
If verifying the integrity of the Steam file did not work could you please try to install the game on a different drive.
Also are there any IO errors in the operating system event manager?

Can they post a screenshot for what you are seeing? Is this a game msg?
We’ve just updated your account permissions so you should be able to upload any attachments now.

We’ve just restored your character so please access the game and make sure the character has been recovered successfully.
You should be able to see it ready for transfer so make sure you select the same server or a new one.
The character dukeofhats was set as ready.

Thank you for being so patient with us while we worked on this issue and we apologies again for experiencing this.

Please make sure you reach out to our team over on Zendesk for further help with your missing character.
You can ream more here

Hello everyone,

Yes, if you are experiencing issues with character transfers please make sure you submit a ticket in Zendesk.
More information can be found in this post